TMS Tech / Operations Associate
Hudson Medical Group, United States
Job Description
Are you ready to be part of our team of superstars? We are looking for a passionate TMS Tech / Operations Associate with strong empathy for patients to join our growing team at Hudson Medical + Wellness + Mind.
ABOUT HUDSON MEDICAL GROUP
Hudson Medical Group (Medical + Wellness + Mind), established in 2010, is a modern, fully-integrated medical practice that offers a diverse ecosystem of cutting edge treatments in pain management, wellness, interventional mental health and regenerative medicine. Unique in its east meets west approach to healing, and its two spa-like spaces in Tribeca and West Village practices, Hudson takes an experiential approach to the patient journey. Our team of dedicated board-certified doctors and wellness providers in 10+ diverse specialties work collaboratively to create personalized comprehensive treatment plans. These care algorithms have been developed over 12+ years and after treating 50k patients - The Hudson Method.
Hudson Mind is a division of Hudson Medical Group, featuring a new, innovative subset of behavioral health - Interventional Mental Health. IMH is a complement to traditional behavioral health work: therapy and psychiatry medications, but while the sector is new, each treatment has been well studied to prove its efficacy. Our clinical interventions (currently include Ketamine Therapy, Transcranial Magnetic Stimulation, and Stellate Ganglion Block) were carefully designed by a cross-functional team of experts in psychiatry, anesthesiology, and neurology. The Hudson Mind team is always pushing the threshold on science and is leading innovation through multiple clinical trials in the space.
Requirements
TMS TECHNICATION/OPERATIONS ASSOCIATE ROLE
We are seeking a full-time TMS Technician / Operations Associate (dual role) to join our quickly growing team at Hudson Mind. You will primarily be responsible for monitoring and providing patient care for our TMS treatments. Secondarily, you will also be responsible for handling various administrative tasks to support the operations team. Previous TMS certification (with Brainsway) and experience is required. If you are passionate about the mental health world and helping people, come join a company that is built on innovation in care with a backbone of holistic human care.
Responsibilities:
- Delivering TMS treatment to patients receiving protocols for MDD, OCD and more under the guidance of our attending Psychiatrists
- Tracking the submission of self-reported rating scales and making sure patients are filling them out on a weekly basis
- Assisting the Operations Manager with fielding inquiries/leads from prospective patients, tracking data and compiling monthly analyses for leadership
- Acting as the first point of contact when a new patient reaches out. Being responsive and picking up the front desk phone to assist
- Communicating patient feedback and updates to their prescribing MD
- Following up on pending insurance authorizations and communicating updates to patients
- Working with other team members to monitor and respond to patient text messages in real time
Qualifications:
- Bachelor’s Degree
- Brainsway TMS certification and experience required
- Previous experience in patient care or related fields
- Ability to build rapport with patients
- Strong communication and interpersonal skills
- Ability to learn new systems in a fast paced environment
- Previous administrative experience in an office setting
Other:
- Salary based comp
- Includes Health Benefits
Adheres to company policy and procedures; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with the director about department issues; demonstrate flexible and efficient time management and ability to prioritize workload; consistently reports to work on time prepared to perform duties of the position meets department productivity standards.
We hope we sparked your interest. If you are ready to apply, please send your resume and application to . We look forward to receiving your application.