Customer Success Operations Analyst
Limble, United States
Job Description
At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year over year and are just getting started!
As a Customer Success Operations Analyst, you will support Limble’s go-to-market teams in managing company, contact, and deal data in the CRM, synthesizing customer buying signals and contact roles, and facilitating flawless handoff between GTM teams. Successful candidates will be eager to gain a strong understanding of both the objectives and optimization of the buyer’s journey across marketing, sales, and customer success and enjoy collaborating across teams and departments.
You'll know you're crushing your goals when CRM and revenue intelligence data is accurate and quickly accessible, contact and customer data is effectively and efficiently shared between teams, and customers are realizing impact faster. You'll achieve success as a Customer Success Operations Analyst by focusing on the following key areas:
- Develop an understanding of business processes and data points contained in the CRM and integrated systems.
- Create and implement a Data Governance framework to ensure accurate and consistent data across all systems.
- Analyze, synthesize, and communicate data between sales and customer success teams.
- Develop and maintain an organized process to handle the day-to-day requests of Revenue Operations from across the company.
- Uncover additional potential to sell and increase recurring revenue opportunities.
Requirements
- Solution oriented and able to apply systems thinking to improve the performance of complex projects.
- Ability to identify data inaccuracies, and diagnose and develop solutions to correct disparities.
- Ability to create clear documentation of each customer’s unique journey.
- Ability to work in a collaborative, high-growth startup environment and comfortable with varying levels of ambiguitywhich you’ll help eliminate.
- Demonstrated ability to work across teams by understanding requirements, desired outcomes, and limitations to drive meaningful and measurable results.
- Familiarity with common SaaS tools including CRM, sales enablement, sales engagement, database, and customer success management.
- Strong quantitative and analytical skills.
- 6 months - 2 years experience in operations, sales, or customer success in a SaaS business preferred.
Benefits
- $50,000 - $70,000 base salary + bonus potential
- Stock options
- Fully remote position
- Unlimited PTO
- Paid holidays
- Paid parental leave
- Health, Dental, Vision, and Life insurance
- 401k with company match
At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. We value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!