Member Experience Associate - Tech (Remote)
MIRROR, United States
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 3, 2022
Last Date
Nov 3, 2022
Location(s)
Job Description
Who MIRROR is
MIRROR is the world’s first nearly invisible home gym featuring live and on-demand fitness classes in a variety of workout genres, and 1:1 personal training. We’ve created a new category of in-home fitness with cutting-edge hardware, responsive software, and best-in-class content that transforms any room into a complete home gym. For the first time, the essential components of a great studio workout variety, personalization, and community are brought to the most convenient place: the home.
In 2020, MIRROR joined the lululemon family. Guests can now experience MIRROR in 200 stores (and counting!) across North America. Operating as an independent entity while having the resources of a public, global company behind us, we’ll continue to grow rapidly with amazing workout content and in-home fitness innovation.
Ready to grow with us?
Role Overview:As MIRROR’s newest Member Experience Tech Associate, you’ll support communication with members, troubleshooting, and provide hardware and software technical support for members. You’ll be joining our growing Member Experience Team, and reporting directly to the Senior Technical Manager.
Your perspective will help MIRROR deliver excellent customer service and provide comprehensive technical support, and we look forward to becoming a better organization because of it. At MIRROR, personal improvement isn’t a luxury, it’s a business imperative. Join the fun!How You’ll Add Value:
At MIRROR, we’re building an inclusive culture where all identities, experiences, and perspectives are welcome. We believe that potential means more than pedigree, and encourage our teams to challenge the status quo, because innovation depends on it. We are an equal opportunity employer, and strive to reflect the world fully, accurately, and beautifully.
MIRROR is the world’s first nearly invisible home gym featuring live and on-demand fitness classes in a variety of workout genres, and 1:1 personal training. We’ve created a new category of in-home fitness with cutting-edge hardware, responsive software, and best-in-class content that transforms any room into a complete home gym. For the first time, the essential components of a great studio workout variety, personalization, and community are brought to the most convenient place: the home.
In 2020, MIRROR joined the lululemon family. Guests can now experience MIRROR in 200 stores (and counting!) across North America. Operating as an independent entity while having the resources of a public, global company behind us, we’ll continue to grow rapidly with amazing workout content and in-home fitness innovation.
Ready to grow with us?
Role Overview:As MIRROR’s newest Member Experience Tech Associate, you’ll support communication with members, troubleshooting, and provide hardware and software technical support for members. You’ll be joining our growing Member Experience Team, and reporting directly to the Senior Technical Manager.
Your perspective will help MIRROR deliver excellent customer service and provide comprehensive technical support, and we look forward to becoming a better organization because of it. At MIRROR, personal improvement isn’t a luxury, it’s a business imperative. Join the fun!How You’ll Add Value:
- Communicate with Members across phone, email, chat and/or social media to deliver excellent service, problem solve their issues, and answer product questions
- Provide technical support, including hardware and software troubleshooting
- Capture Member interactions and troubleshooting steps taken during a Member interaction
- close out submitted trouble tickets in a timely manner.
- Track issues and escalate to internal teams where necessary
- Be responsible for meeting team goals
- 2-3 years of experience working in a technical support role
- Fundamental knowledge of various LAN and WiFi technologies
- Excellent written, verbal and listening skills
- Strong problem solving skills
- Positive attitude, empathy, patience and a sense of humor
- Experience with ticketing systems (Jira, AutoTask, Kustomer, Zendesk)
- Must be comfortable working one weekend shift and an evening shift on weekdays
- You have experience working with embedded technologies and/or IoT devices
- You have experience with Terminal / Ubuntu
- Competitive compensation
- Competitive healthcare coverage
- 401K program with company match
- PTO
- Free MIRROR and subscription throughout the duration of employment
- Work-from-home stipend
- lululemon employee discount
- Other perks
At MIRROR, we’re building an inclusive culture where all identities, experiences, and perspectives are welcome. We believe that potential means more than pedigree, and encourage our teams to challenge the status quo, because innovation depends on it. We are an equal opportunity employer, and strive to reflect the world fully, accurately, and beautifully.
Job Specification
Job Rewards and Benefits
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