Customer Success Manager (Fluent Spanish-Speaker) - North America - Remote
Sastrify, United States
Job Description
Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.
Join us on our new adventure to reshape the software-as-a-service industry!
We are looking for a driven, Customer Success Manager - North America, who is ready to achieve the best results for our clients, is fluent in both English and Spanish, and ready to drive our growth in the North American market. You will work directly with and for our clients, onboarding and supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.
What you’ll do as our Customer Success Manager - North America
- Onboarding and training of new customers, managing own customer accounts and supporting them in optimizing their SaaS procurement practices
- Training and helping customers to work successfully with our own SaaS platform
- Developing and managing long-term relationships with key customers and stakeholders
- Collaborating closely with our SaaS Procurement Specialists in order to solve customer requests
- Providing the best customer training and support, while helping them to discover aspects of the product that are most beneficial to them
- Getting involved in savings analysis, tool selection and negotiation processes
- Create rolling 12-month success plans with customers
- Collaboration with procurement as well as identify amp; post initial savings
- Build a network in the customers’ organizations and build power users and evangelists
- Educate customers to increase product engagement
- Collect customer feedback and inform the product team
- Work together with Customer Onboarding to collect and escalate bugs to Product and Engineering, reposting it via the slack channel #bugs
- Manage renewals and upsells
- Align internally with other teams
Requirements
- Fluent in Spanish amp; English
- You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
- You have 3+ years of experience in customer success, account management, or strategic consulting
- Experience in B2B SaaS is a strong plus, but not a must
- You possess strong interpersonal skills and experience building strong relationships - internally and externally
- You are a self-motivated and proactive team player with innovative ideas to inspire customer loyalty
- You are based in North America and ideally you have already worked in a globally distributed team
- Fully Remote (you can work from anywhere)
Benefits
- Build strong market expertise in high-growth SaaS market
- Expand your business network (most of your customer contact points will be with management and C-level executives)
- Full responsibility from day one
- Work with our amazing international team
- Monthly Virtual Team Events
- Learning budget
- State of the art equipment (also for your home-office)
- Remote-first mindset (you can work from everywhere)
- Full Benefits (medical, vision, and dental) from day one
As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.