Assistant Operations Manager
AnswerHero, United States
Job Description
For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees and our employees care for our clients.
Our team continues to evolve stronger and larger and that’s where you play a role.
We're looking for someone who can absorb day-to-day responsibilities and establish transformative relationships with department stakeholders to affect positive change. Your responsibilities will vary based on experience but generally include project management; sales and marketing; training; quality assurance; customer service; hiring; and/or daily production capacity. You will work with leadership to deliver and monitor communication pertinent to various departments. You should be the type of person who has a problem, tries to understand the root cause, researches, and presents possible solutions, obtains approval if necessary, and then executes on solving the problem.
You'll be provided with training, support, and guidance but you should be the type of person who doesn't need to be told the same thing twice after you've figured it out. Someone will always be available to help answer questions and provide you the context you need.
If you have what it takes to be a Hero please apply!
Now, a little about us!
AnswerHero provides small and medium-sized businesses with professional live answering and virtual receptionist services.
It’s important to note that we are not a call center; we only service our own virtual receptionist accounts. We have helped clients nationwide in diverse industriesfrom the medical to the legal to real estate and service industrieswe have helped all kinds of clients streamline their businessesfrom doctors’ offices, attorneys, realtors, and churches to beauty salons, consultants, and electricians.
Our company is built on the foundations of teamwork, dedication, and efficiency. We understand that the basic pillars of a business are communication and professionalism. Our goal is to provide a reliable and trustworthy serviceone that our customers will be satisfied with.
Requirements
Essential Duties and Responsibilities:
- Excellent written/verbal communication skills are required
- Provide assistance to various departments as needed - HR, operations, sales and marketing, etc.
- Ability to troubleshoot problems in a variety of disciplines
- Assisting the Customer Care department with billing-related escalations
- Routinely reviewing staff metrics to identify problem areas and areas of opportunity
- Help maintain a quality assurance program
Preferred Qualities:
- Enjoys writing and has strong professional writing skills
- Strong business acumen
- Confident verbal communication skills
- Experience communicating with team members, customers and vendors in a professional manner
- Ability to work in a fast-paced, team-oriented environment
- Required Education: high school diploma
- Required Experience: at least 4 years of work experience
- Positive, enthusiastic outlook about solving problems and improving the business
Skills:
- Proficient use of MS Office Products
- English speaking, writing, and reading comprehension; active listening; organization and attention to detail
- A problem-solving/solution-oriented nature using common sense
Benefits
Room for Growth
We’re a growing company with plenty of opportunities for career advancement including training and management. We believe in growing together!
Part of a Team
When you work at AnswerHero you’ll feel that you are part of a team and that is because we believe in putting our staff members first. A company is only as good as its employees. We recruit the best and treat them the best so we can all grow together.