Entry Level Support Analyst
Revolution Group, United States
Job Description
Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Support Analyst who wants to be part of a growing team.
Requirements
- Assist Account Management by compiling required Account Management documents for customer meetings.
- Hybrid role: Must live local to the city of Columbus, OH or surrounding areas.
- Research customer questions regarding specific technology questions.
- Review open customer cases as directed by Operations Manager to help with service request overflow.
- Assist with Project Engineers by contacting end users for assigned project work.
- Deploy software per required project work.
- Follow documented onboarding checklist to assist with onboarding new customers.
- Provide account management documents within a timely manner to help ensure excellent customer experience with Account Management meetings.
- Ability to maintain task list as tasks are assigned with expected delivery dates.
- Continue increasing education around technology to help with overall understanding of business needs and how technology can solve them measured through certifications.
Specific Job Duties/Responsibilities:
- Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
- Respond to initial calls and Help Desk tickets from various clients; escalate to appropriate team members with a sense of urgency.
- Meet the performance goals established by the Executive Team and your direct supervisor.
- Read, understand, and follow all company and job-related policies and procedures.
- Attend required company and departmental meetings.
- Perform other related duties as assigned by direct supervisor.
- Develop a Career Development plan with immediate supervisor.
Required Qualifications/Skills:
- 0-2 years of general technology experience.
- Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
- High-energy, self-motivated, well-organized.
- Ability to function within and contribute to a positive, team oriented, continuous learning environment.
- Must have ability to communicate and present effectively.
- Ability to read, write and speak English fluently.
Benefits
Competitive pay structure
Full complement of benefits including health insurance and 401k plan
Fun, supportive, team-oriented work environment
Visit out website to learn more about us - www.revolutiongroup.com
Revolution Group is proud to be an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, marital status, sexual identification or veteran status, the presence of a non-job-related medical condition or handicap, or any other legally protected status.