Senior E-Commerce Content Specialist (Remote / Hybrid)
OneSpace, United States
Job Description
OneSpace is a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and exible platform, our team improves and optimizes their ecommerce product content at unrivaled speed and scale.
Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.
Fueling the growth of our business and our team, OneSpace joined Ascential's family of digital commerce brands when we were acquired in September 2021.
For more information, please visit Ascential.com.
Senior E-Commerce Content Specialist
At OneSpace, Senior Ecommerce Content Specialists work with internal team members and key client stakeholders to create and execute project plans that help clients meet and exceed their strategic Ecommerce objectives. You will become an expert and a go-to resource in regards to the OneSpace platforms, Ecommerce content, keyword research, and retailer requirements. The role is very hands-on, working with internal teams as well as managing freelancers to complete various projects. Not only will you be responsible for managing and executing keyword research and copy creation for new and existing clients, but you will also be responsible for staying up-to-date and being an expert on Ecommerce retailer requirements and industry information.
While this role is based in Swansea, Illinois located just outside of St. Louis we offer a flexible hybrid work model, where team members are invited to come into the office or work from home most days, and with fully remote consideration available for the right candidate.
In this role you will:
- Manage the core components of OneSpace’s largest client projects, including:
- Working with Account Managers to understand client needs
- Communicating with freelancers in a clear and concise manner
- Contributing to, and potentially owning, Ecommerce content strategy plans
- Identifying areas for improvement on projects, proposing appropriate solutions and acting on them
- Reviewing and approving all project copy deliverables to ensure the highest possible quality standards and project expectations are met
- Own internal processes and documentation outside of client projects
- Ensure the right freelancers are on your project teams by identifying what their writing strengths are and their availability
- Coach freelancers’ performance throughout the lifecycle of a project via email and forums; including resolving disputes, communicating instruction changes, and providing constructive performance feedback
- Absorb freelancer concerns and prioritize their importance; responding and making updates to projects to mitigate concerns
- Work closely with clients as content guidelines are being gathered to ensure comprehensive instructions and guidelines are created for their project
- Run content related meetings with clients if and when appropriate
- Delegate tasks to Ecommerce Content Coordinators if they are assisting on one of your client projects. Work closely with them to set goals and improve their understanding of project nuances and the brands being worked on
- Own or learn processes that might be outside of the standard OneSpace content role responsibilities
- Analyze and review Ecommerce content and make changes as needed
- Collaborate with clients, account teams, and other departments to create innovative content ideas that drive online conversion
- Coordinate multiple large projects at once, keeping track of all deadlines, deliverables, and associated tasks
- Collaborate with account teams to determine internal costs and scope of project plans
- Ensure that project issues are dealt with in an efficient manner, informing account teams of any problems that may arise, and then solving them
- Provide regular input on all project activity, including weekly status updates. This includes more frequent status updates when needed
- Lead initiatives and projects with the content team and other team members to ensure ongoing OneSpace strategy and process improvements
Requirements
To win in this role you need:
- Bachelor’s Degree (Business, Communication, Journalism or related field) preferred and/or a minimum of 4 to 6 years of relevant work experience
- Excellent writing and editing s