SKYLINE DKI Is Looking For Their Next TPA Coordinator!
This exciting role is responsible for assisting the Team Coordinators with keeping the TPA’s up to date and in compliance. You would also be responsible for handling the entire phone duties associated with the TPA's.
What Does A Day Look Like For A TPA Coordinator?
- Maintain and update all TPA websites and Xactanalysis, adding and removing employees from TPA portals and maintaining correct communication channels with all TPAs.
- Work with TC’s to ensure all jobs are updated every 3 days, and all requested information has been entered.
- Develop relationships with TPA directors, reviewers, program managers and other important TPA personnel.
- Complete knowledge of all TPA guidelines, SLAs and all TPA programs we are activated on.
- Maintaining and improving all TPA scorecards. Identifying issues with BM and developing plans to keep scores up throughout the month and year.
- Maintains notes in PSA and TPA portals as necessary
Requirements
Education:
High School Diploma or Equivalent
Job Specifics:
- Phone systems, directing calls, taking messages and chain of command.
- Proper filing techniques, office efficiencies and timely processing.
- Proper and appropriate phone skills and handling customer complaints and issues.
- Industry software: Xactware, PSA, and all TPA portals.
- Microsoft Office
- Valid State driver’s license
Benefits
SKYLINE Offers great benefits!! We offer 401 (k) Plan with Safe Harbor Profit Sharing Company Contribution, Group Health Insurance, and PTO.