Manages Housekeeping functions and staff (100+) to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Maintains strong working relationships with Front Office to ensure effective communications for operational issues. Supervises and approves the budgeting and ordering of guest room supplies. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll reports. Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. Reviews employee satisfactions results to identify and address employee problems or concerns. Communicates expectations, recognizes performance, and produces desired business results. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
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