About Us
Since 2015, Cognism has been a trusted leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1000+ revenue teams worldwide.
Cognism has helped thousands of sales teams to find, engage and close their dream prospects by providing them with a blend of real-time company, people and event data.
One of our main goals, is to hire individuals who want to grow, develop and build on their already thriving careers and we work hard to help you achieve any goals you have, while having fun along the way.
There hasn’t been a more exciting time to join us, we have just been through our Series C funding to enhance our global presence and we have just been named as one of the Top 15 startups in the UK by LinkedIn, for the 3rd year running!
For more information on Cognism’s intuitive sales intelligence platform powered by world-leading data, compliance and targeting, please visit www.cognism.com.
The Role
Cognism's goal is to become the world’s preferred lead generation platform for the SME market and data provider for the Enterprise market. Within the customer success team, you’ll find a team of dynamic and adaptable individuals who are passionate about helping our customers to grow and drive revenue. They are commercially-astute customer centric professionals, with high standards of performance. We’re now looking for an excellent communicator, who will contribute to our collaborative and inclusive team.
We have offices in both New York and Boston, where the successful candidate will be based.
Key responsibilities:
- Understand customers’ strategic objectives and priorities. Develop success plans outlining how Cognism will impact their short-term and long-term business goals.
- Drive adoption, retention and customer satisfaction across the Cognism customer base.
- Develop metrics for success and work to schedule and execute Quarterly SBR's (Strategic Business Reviews).
- Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed.
- Design solutions and consultative approaches specific to our customers.
- Work with key partners to identify and share best practices, drivers of business success and customer experience.
- Proactively identify and mitigate risk by running personalised and well-structured outreach to customers where there are opportunities to optimise their use of the Cognism platform.
- Provide onsite and remote support to assigned customers as appropriate.
- Drive significant ROI for all customers, including identification of cross and upselling.
- Influence and engage internal team members, including solution consulting, all services, operations, sales, training, and project management; to deliver against objectives.
- Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction levels.
- Make timely decisions and implement strategies to drive customer success.
Requirements
- 2+ years of experience in a customer success department
- Excellent listening and presentation abilities
- Personable, with excellent client relations skills
- Ability to juggle multiple accounts at a time, while maintaining sharp attention to detail
- Self-starter and highly motivated, with the ability to work individually under pressure
- Results-focused
Benefits
- 20 days’ holiday PLUS all the usual US public holidays.
- 401K pension scheme.
- Dental, Health and Vision Insurance.
- Generous monthly Wellbeing Allowance.
- Access to Spill our slack integrated therapists.
- $25 to spend on take out on Townhall days.