Customer Advocate
Corcentric, United States
Job Description
The Customer Advocate is responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP).
- Work with new and existing customers to retain, generate, grow, and enhance business through existing and new vendor programs as well as offering promotions.
- Contacts customers on an ongoing basis to generate additional sales and cross-sell product lines.
- Trains customers on the e-commerce functionality including our billing portal and Buyer’s Guide.
- Spend a substantial portion of time contacting customers and customer prospects by phone, e-mail, and WebEx to generate additional sales and to offer promotions.
- Communicate with and offer support to the Outside Sales Director and RVP. This includes generating appointments, providing follow up with customer prospects and offering backup assistance to the Outside Sales Directors and RVP.
- Assist in selling specific programs
- Knowledgeable of market and industry trends, competitors, and leading customer strategies.
- Work directly with the Outside Sales Directors and RVP to support their efforts and identify opportunities.
- Planning, reporting, and tracking sales and customer support activity via CRM and other management tools.
- Prospect for new business and will communicate opportunities with the Outside Sales to develop opportunities into new business.
Requirements
You’ll need to have:
- Experience with sales planning and account management objectives
- Effective organizational and time management skills
- Proficiency using relevant sales software and database tracking programs
- Knowledge of e-commerce functionality
- Excellent customer service skills
- The ability to build and foster productive business relationships
- Strong listening skills, as well as proficient written and verbal communication skills
- A team-mindset, with the ability to collaborate with customer, suppliers, and employees
- Strong business acumen
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
About Us
Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.
We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:
- Do the Right Thing
- Embrace + Drive Change
- Be Empowered
- Be Relentlessly Focused on the Customer
Benefits
At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.
Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.
We also recognize the importance of work-life balance; you have personal priorities, passions, and goals you're pursuing, independent of your day job. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including paid time off, health insurance programs available from the first of the month following your start date (no extended waiting period to be eligible), paid maternity leave, company-paid disability amp; life insurance, and a 401k program.
Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.
Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.