Experience Strategist
Crema, United States

Crema partners with teams who need to build exceptional digital experiences that move their business forward. Our small, cross-discipline teams combine their sets of diverse skills in custom agile consulting, product management, and design thinking to help individuals and organizations thrive.

We’re passionate about what we do and who we do it with. At Crema, we live by our values and are looking for values-aligned teammates to join us in building something special! We’re not looking for conformists, we want individuals with diverse perspectives that help shape our company for the better.

While we have an office in Kansas City, we are a Work from Anywhere company so this is a remote position available to anyone based in the United States.

As part of a cross-functional set of collaborators, you’ll guide teams through the mess amp; ambiguity of high-level, early stage questions across a broad spectrum of challenges to shape meaningful paths forward.

Initially, you’ll shape amp; plan the most appropriate approach to meeting the needs amp; goals of the initiative. Typically, you’ll lead, organize, amp; facilitate a variety of methods: client-facing workshops, interviews, whiteboard sessions, desk research, and more. Working alongside a wide variety of collaborators, you’ll draw out the best of what they know and then create a holistic perspective that summarizes the problems amp; opportunities at hand.

This might look like a customer journey map, service blueprint, business model, or other artifact(s) that codify insights and inspires brilliant experiences. Of course, these documents aren’t just for you. They’re designed to spur collaboration among executives, delivery teams, amp; end users and focus attention on the areas of greatest impact.

As opportunities take shape, you’ll help identify pathways for success and potential risks that come along with them; critical assessment of these ecosystems, ideas, and organizations is crucial. This will include generating concepts for ideas ranging from known amp; simple to difficult amp; expansive, bringing the customer’s journey together with healthy businesses and practical applications to create meaningful, holistic solutions. You’ll navigate the tensions between what is, what could be, and what should be, and then design experiments to validate these ideas. Keeping an eye on what’s next, you’ll provide recommendations that are rooted in the findings above so that the team can move forward with confidence.

Requirements

You might have a background in design, business, technology, or product, but you’re known for your curiosity, resourcefulness, optimism, and collaboration. As a natural lateral thinker, you’re able to see connections and create constellations between related and non-obvious aspects of a situation.

With a solid understanding of common design thinking, research, amp; validation methodologies, you’re able to synthesize insights from those activities. You know when to explore a landscape and imagine possibilities beyond the obvious, but also how to converge on significant points of leverage. You get excited about bringing clarity to complex situations, and you get even more exited about sharing that context amp; coherence with others in a way that empowers them to take the work to the next level.

You’re more likely to be the guide than the hero. There are highly collaborative and independent aspects to this work, and you’re comfortable in both even if just for a short time. You’re comfortable communicating with all levels of an organization and you can traverse the concrete and abstract aspects of a problem space.

From a craft perspective, you’re always improving what you do, both by deepening your expertise in the basics, and finding or creating! new tools that add to the Experience Strategy body of work.

We believe in continuous feedback at Cremayou must be open to giving and receiving feedbackand you’ll receive some training when you join the team. This role is always learning, so a teachable spirit is important to your success and Crema’s as a whole.

As a remote-first company, we are looking for someone that thrives in an asynchronous setting and can balance intentional collaboration and communication with the ability to be self-driven and work independently.<

Job Rewards and Benefits