Account Manager
Highnoon, United States

In this role, your primary responsibility is to build client relationships through regular, proactive and value-added communication, working with cross-functional teams to support account strategy and team management and development.

Born of the renegade mentality established in the West with equal parts innovation and authenticity, Highnoon, a new Tempe, AZ based marketing agency, has our sights set on challenging the status quo of what a full-service marketing partner should be.

The Account Manager role at Highnoon requires candidates to be familiar with both traditional and digital marketing and be able to show a track record of successful outcomes with account management, performance and leadership. In order to be successful in this role, we advise candidates with 4-6+ years of relevant experience and a strong work ethic to apply.

• Serve as the main point of contact for your clients
• Deliver flawless client service by maintaining exceptional relationships with key decisions makers
• Develop best-in-class marketing solutions for clients based on their goals and objectives
• Account direction and management including setting client expectations, project plans, budgeting and forecasting, and overseeing quality and accuracy of deliverables
• Build trusted and consultative relationships with clients by aligning marketing strategy with business goals and generating results that have a measurable impact
• The ability to design, present and execute annual plans for clients
• Manage a team of marketing professionals and oversee each individual’s growth and development
• Actively coach your team to encourage and support healthy growth and development
• Develop project/creative/media briefs based on client and agency input and present briefs to the internal departments/employees involved in the project’s execution
• Unite all departments/channels and respective employees for smooth operations of the account and establish clear strategic direction for the business
• Prepare for and attend all client and internal meetings, present reports, and daily communication with client
• Work with cross-functional departments and teams to create proposals, work orders, addendums, change orders and reports
• Analyze performance data and results to determine how to best optimize against KPIs and organizational goals
• Strong discovery skills including, but not limited to quantitative and qualitative research, market intelligence, market research, competitive analysis, audits, etc.
• Provide clear client feedback to internal teams
• Deliver and/or oversee project delivery quality assurance
• Rally internal teams to create strategic recommendations and bring new ideas to the table
• Research and pursue opportunities for in-account client growth
• Assistance with research and presentations for new business development as necessary
• Embrace thought-leadership by staying up-to-date on industry news, technology trends and best practices

• Maintain client strategy document(s), ensuring new information and/or changes are implemented in a timely manner

Requirements

• 4-6 years of integrated marketing experience with heavy emphasis on digital performance.
• Strong analytical skills and business acumen are a must
• Excellent writing and grammatical skills; articulate when speaking and presenting
• Ability to work both independently and in a cross-functional team environment
• Play a role in supporting key client deliverables and ensure that projects are completed on time and on budget
• Owns assigned work and understands the correlation with project outcomes
• Takes initiative to innovate and solve problems without direct supervision and/or direction
• Works on several customer projects at the same time, and must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs
• Baseline knowledge of Google Analytics, Google Ads, Microsoft Office product suite.
• Experience with a project/task management is a plus (Highnoon uses ClickUp)

Benefits

Highnoon focuses on delivering the absolute highest quality digital marketing and technology solutions to results-driven organizations. We are a collaborative team of problem solvers comprised of passionate, forward-thinking individuals on a mission to do right by our clients. We’ve been ranked in the top of best places to work in Phoenix for years because we value our employees and strive for a strong work-life balance. If you see the value of a team-based environment where being motivated by and learning from your colleagues is a daily occurrence, then Highnoon may be for you. Compensation will be a competitive salary based

Job Rewards and Benefits