Customer Advocate Specialist
FreshFry, United States

FreshFry is looking for a proactive, customer-first candidate to join our Customer Success team. In the Customer AdvocateSpecialist role, this person will be a dependable problem-solver, who prioritizes our customers’ experience and helps FreshFry improve our ability to serve them.

A day in the life of this role looks something like responding to customer inquiries, reaching out to current customers to ask, listen and learn about their experiences with FreshFry and our products, and collaborating with other members of our team (the PodSquad). This person should expect to interact everyday with our CRM, communication tools and the team that will help this role capture and accomplish their goals. This role will act as the voice of the customer in FreshFry; one that is biased-to-action, highly communicative and detailed in their approach to helping our customers succeed.

Highly desired experience that will help a candidate succeed in this role is previous work in hospitality, food service or patient care industries. A qualified candidate will also be able to communicate effectively verbally and across multiple written mediums in English; bilingual fluency in Spanish is also highly preferred.

If you are innately curious to learn and help, naturally empathetic to others, and enjoy the ability to bring creativity to your work, please consider applying to join the PodSquad!

About FreshFry

FreshFry is a food-tech company, founded in 2014 by two engineers who saw the opportunity to transform plant waste into meaningful products for the world. The FreshFry Pod, which launched the company, was the first of its kind. It’s a self-contained, easy to use plant-based adsorbent that required no equipment. Restaurants spend over $80B on frying oil annually and give the messiest job to the lowest paid people. The FreshFry Pod solves those problems by saving restaurants money and labor. FreshFry is available globally.

FreshFry is committed to developing a work environment that is reflective of the diverse world that it serves. Applicants from all populations and underrepresented groups are strongly encouraged to apply. Consideration for employment will be given to all applicants without regard to race/ethnicity, gender identity/sexual orientation, age or ability.

How to Apply

Apply through Workable link

Requirements

Working Conditions

• Long hours sitting and using office equipment and computers
• May find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks

Physical Demands

• Regularly required to sit
• Use hands to handle or feel and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 25 pounds
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Travel up to 10% of the time

Benefits

12 paid company holidays, Unlimited PTO, Health, Dental, Vision, 401k, short/long term disability.

Job Rewards and Benefits