Account Coordinator
OneSpace, United States
Job Description
OneSpace is a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and exible platform, our team improves and optimizes their ecommerce product content at unrivaled speed and scale.
Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.
Fueling the growth of our business and our team, OneSpace joined Ascential's family of digital commerce brands when we were acquired in September 2021.
For more information, please visit Ascential.com.
Account Coordinator
The Account Coordinator makes the daily needs of the client their top priority and provides support to the Account Manager and Account Director so that they can focus on strategic client engagement.
While this role is based in Swansea, Illinois located just outside of St. Louis we offer a flexible hybrid work model, where team members are invited to come into the office or work from home most days.
In this role you will:
- Perform the day-to-day work that keeps the client happy and engaged
- Run weekly status calls with clients
- Work closely with execution functions to ensure work is executed correctly and on time
- Alert the Account management team to any issues or concerns
- Manage the core components of client projects, including:
- Working with the Account Manager to understand client needs
- Identifying areas for improvement on projects and proposing appropriate solutions
- Reviewing and approving all project deliverables to ensure quality standards and project expectations are met
- Set up and maintain project plans in Wrike based on established client management standards
- Coordinate multiple projects at once, keeping track of all deadlines, deliverables, and associated tasks
- Collaborate with the team to determine internal costs and scope of project plans
- Ensure that project issues are dealt with in an efficient manner, informing the project team of any problems that may arise
- Provide regular input on all project activity, including weekly status updates
- Develop and execute paid search strategies for clients on an as needed basis. Regularly evaluate the effectiveness and ROI of paid search campaigns to drive continuous improvement.
Requirements
To win in this role you need:
- Excellent customer service skills evidenced by experience in a customer service role
- One to three years of experience in a client-facing role
- Clear and polished communication skills
- Intermediate Excel skills
- Desire to learn new skills and develop industry knowledge
- Understanding of technology, marketing, e-commerce, etc. a plus
- BA/BS or equivalent preferred
Benefits
Why OneSpace?
- Excellent benefits with significant portion of premiums paid by the company
- 401(k) program with employer match
- Flexible hybrid work model
- Unlimited PTO/vacation policy in addition to observed company holidays
- A unique tech startup experience unparalleled in the Midwest
- Distinction of joining a recurring Best Places to Work and Top Workplaces honoree in the St. Louis area
- Casual and positive work environment with an invigorating, inclusive culture
- Competitive compensation