Description
The name North amp; Main stemmed from two key principles -- provide a North Star to our clients, and do so with a Main Street approach to our work together.
We strive to always strike a balance for the clients we serve: innovation with practical implementation, insights with strategy and outcomes, and creativity with rigor.
North amp; Main is a growing collaboration among our team and with our clients. Our roots are in program management, change management, organizational effectiveness, strategy management, research, data analytics, user-centered design, marketing and content. We have an active client roster of major non-profits, corporations, and associations.
The Management Consultant will partner with a global Fortune 500 hospitality client in support of consumer-facing initiatives such as launching new functionality for customers and supporting resolution of critical customer escalations. Consultant will support triage of operational issues along with project management support for key initiatives involving multiple internal functions, departments and stakeholders.
Responsibilities:
- Formulate PowerPoint briefings that synthesize data insights, approaches, and recommendations to enable socialization and buy-in
- Conduct quantitative analysis using complex data sets using Tableau, Excel, SQL
- Provide project management support for key projects within the Loyalty program and address ongoing member experience escalations
- Manage project budgets, identify digital experience enhancements, support vendors with fulfillment and planning, and develop talking points/FAQs
- Address break-fixes with Global Technology and development of member and/or associate communications to address pain points with member benefits
- Develop implementation plans that detail activities, timelines, owners and milestones
- Drive the formulation and execution of consumer-facing products and offerings
- Engage cross functional stakeholders to ensure awareness and input into key deliverables
- Ensure that deadlines are met by all stakeholders involved in the work
Requirements
- Bachelor’s degree required in analytics or related quantitative field
- 3-5 years of commercial consulting experience with hospitality/CPG industry experience highly preferred
- Experience successfully managing multiple parallel projects or work tracks
- Must have advanced proficiency with MS PowerPoint and MS Office product suite
- Proficiency conducting analysis and manipulating data in Excel, Tableau, SQL and other data analytics software
- Exceptionally detail-oriented, analytical and strong quantitative problem-solving skills
- Team player and stakeholder manager that collaborates effectively with others and drives towards results
- Flexibility to adjust based on near-term priorities and scope adjustments
- Ability to rapidly produce well-crafted and sound recommendations and deliverables
- Comfortable working with minimal direction
- A polished communicator, both written and spoken
Benefits
What We Can Offer You
- Commitment to your work-life balance: we have friends, families, and lives outside of work and respect that you do too
- Important work: we work with high profile clients who trust our advice and support
- Steady projects: our projects are funded for the foreseeable future, and clients ask for more help and recommend our work to others
- Undivided attention and direct support when you need it, minimal project oversight when you don’t
- We don’t send you to a client site and forget. We constantly collaborate across offices by video, Slack, Trello, and conference calls
- Partnering with people that thrive on expanding each other’s ideas
- Health, dental and vision insurance
- Parental leave
- A yearly training opportunity/conference of your choice
- Cell phone stipend
- 401(k) with employer match
- Short-term / long-term disability
- Paid vacation/sick leave, and federal holidays
If this sounds like you, please apply now, and include a resume and cover letter. In your cover note, tell us in under 250 words what interests you about the role; or why you might be a fit; or a professional accomplishment that you find relevant to the work.
Our work is currently all remote. There may be some in-person work at the client site. We will also be following all business required safety protocols from Federal, State and Local agencies including but not limited to requirements for masks, physical distancing, and vaccination surveys.
Principles only; no staffing agencies please.
Applicants must be authorized to work in the United States without the need for visa sponsorship by North amp;