Senior Engagement Manager (Customer Success)
Panalgo, United States
Job Description
Panalgo's mission is to improve healthcare and access to therapies through innovative analytics. Our team has built a next-generation analytics platform, Instant Health Data (IHD), to bring researchers together to generate insights into market access, improving population health, quality of care, and managing costs. You’ll work with an interdisciplinary staff from outcomes research, informatics, epidemiology, medicine, and software development backgrounds to further the company’s mission of improving healthcare through innovative data analytics.
The Client Engagement Team is at the forefront of engaging IHD’s customers, advising on implementation considerations, and collaborating on product development to ensure our customers are successful in using IHD to address their analytic needs. This team is looking for a talented and highly organized Senior Engagement Manager. In this role, you will be the expert on your client’s needs, and advise leadership to identify how Panalgo’s solutions will support each client with achieving their business priorities. You will be the knowledgeable party when it comes to your clients and their business needs. This role reports to the Director of Client Engagement.
Responsibilities
- Develop and implement strategies for the long-term adoption and growth of IHD and related services.
- Support clients in realizing the value of IHD and identifying upsell opportunities.
- Manage client relationships to understand their healthcare analytic needs, including but not limited to, needs for software tools, healthcare databases, internal and external study collaboration, and advanced analytics.
- Advise clients on features, benefits, and best practices of the Instant Health Data platform.
- Collaborate with internal teams on new development, user support, and training materials.
- Provide on-going support to IHD clients through providing proactive insights, training, and addressing business needs through ad hoc requests.
- Create reports and monitor progress on contracts; work with legal, finance, sales, and operations teams to ensure contracts are executed correctly.
- Manage or mentor junior staff.
Requirements
- Master’s degree or PhD degree in relevant area (e.g., economics, health economics, epidemiology, biostatistics).
- Minimum 7+ years of relevant experience in outcomes research, health economics, epidemiology, or consulting for life sciences companies.
- Minimum 5+ years of client engagement or customer service experience.
- Minimum 5+ years of experience working as a project manager or equivalent.
- Demonstrated organizational, creative problem solving, and effective communication skills.
- Ability to acquire understanding of and proficiency in features, benefits, and applications of IHD.
- Advanced knowledge of study design and scientific methods.
- General understanding of healthcare databases (e.g., claims, EHR, hospital, registry) and the pros/cons of various sources.
- Experience mentoring, coaching, and/or managing team members preferred.
- Attention to detail and positive upbeat attitude.
- Entrepreneurial spirit, drive, and work ethic.
Why Be a Part of Panalgo
- Leading healthcare data analytics/ big data company.
- Work on a team of talented engineers and analysts.
- Work to smooth patient access to critical therapies.
- Strong corporate culture.
- Great mentorship and professional growth opportunities.
- Remote / Hybrid work opportunities.
Panalgo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.