IT Service Desk Coordinator - Hyopsys
PuzzleHR, United States
Job Description
Puzzle HR is a managed HR company recruiting on behalf of Hyopsys.
Now Hiring! IT Service Desk Coordinator
Schedule: Full time Monday to Friday, 8 Hours a day
Location: Glenside 19038 PA. On site.
Salary: $45.000 to $65.000
Startup on the rise! Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
Job Summary: IT Service Desk Coordinator to make a proactive and significant contribution to our fast-paced organization. This organized individual will keep our service desk on a direct path. Managing incoming tickets and assigning them to proper departments and individuals at a rapid pace will be a daily responsibility. Oversee all internal systems for accuracy and integrity. Must be able to meet deadlines and foresee upcoming problems to prevent issues before they arise. Technical hands-on capability is not needed for this position. Understanding IT systems terminology is a plus. Ideal candidate is a go-getter who is ready to schedule, communicate, and do what it takes ensure service issues and projects are coordinated efficiently while upholding a high standard of quality customer service
Whats in it for you:
401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance.
What youll do:
- Daily management and tracking of time, tickets, activities, and tasks
- Daily management of internal systems
- Audit outcomes and manage improvements
- Assist in managing incoming tickets, assigning, and escalating when necessary
- Recognize when and who to involve in escalations
- Providing support while maintaining standards and functionality
- Create and implement project plans
- Schedule meetings, document and generate reports when needed
- Build and maintain relationships with customers
- Identify the need and opportunities for improvement
- Support team members
- Liaison with other departments
- Tackle difficult and complex problems independently and with your team
- Provide valuable insight while creating actions plans
- Guide efforts to respond to unforeseen circumstances that impact our organization and/or our clients
- Create, Maintain, and Follow SOPs
- Attention to detail
- Interpersonal skills
- Decision making
- Communication skills
- Working knowledge of project management amp; ticketing software
What youll need:
- Bachelor's Degree in business administration, management, or a related field or relevant equivalent experience
- Project management certifications: Certified Associate in Project Management (CAPM), project management professional (PMP) or similar a plus
- Previous Managed Service Provider (MSP) or Multi-Tenant Customer management.
- Help Desk experience a plus
Additional requirements:
Valid driver’s license
Own vehicle
Active ca insurance
Willingness to commute to Glenside, PA 19038
Who are We: Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2022 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.