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Customer Success Advocate
Cprime, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 18, 2023
Last Date
Feb 18, 2023
Location(s)
Job Description
Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations. Cprime is headquartered in Cary, North Carolina with offices in Chicago, Philadelphia, and Leeds, UK. We are growing our global footprint in Canada, the United Kingdom, Ukraine, EMEA, and India.
COVID-19 UPDATE:Employment or contracting with Cprime is conditioned on proof of full vaccination against the COVID-19 virus.Cprime will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.
Cprime US has adopted a remote-first/full-remote work environment from most US-based locations. Occasionally, our teams have the option to meet in-person for team meetings, collaboration, or social events.
The Customer Success Advocate is part of the Learning team at Cprime. Providing excellent customer service support to our clients and instructors is a vital part of this position, requiring quick-thinking, patience, attention to detail, and excellent communication skills. This role supports the day-to-day activities and processes required to deliver high-quality courses to our customers and clients. While some tasks are repeatable, no day is the same for the Learning team.WHAT YOU WILL DO:- Provide timely and accurate customer service to students who call, email, contact us via the live chat system, or submit forms via the website
- Monitor and improve Cprime’s call forwarding prompts and process
- Upload and/or verify appropriate sessions have been correctly uploaded to display on the Cprime and various certification websites
- Register students for public sessions and provide superb communication with any changes
- Assist with invoicing of public and private deliveries
- Work with the finance team to track account receivables and stay up to date
- Provide reconciliation to finance for select instructors
- Create various public enrollment promotional codes for Cprime clients
- Manage professional development program enrollments by Cprime employees in Cprime courses
- Help track the performance of customer satisfaction using the ticketing system (Zendesk)
- Support the Learning delivery team in coordinating in-person venue logistics
- Assist the Learning team in providing stellar experiences for all future, current, and past students in Cprime classes by identifying opportunities to improve our customer experience
- Be an internal advocate to facilitate Learning processes across Cprime
- Perform various other tasks related to successful class deliveries such as ordering materials, creating virtual workspaces, etc.
QUALIFICATIONS AND SKILLS:- Patient
- Detail-oriented
- Positive attitude
- Quick thinking
- Collaborates well with a team
- Flexible/adapts easily
- Great communication
- Learns quickly
What We Believe InAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity StatementCprime is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws.?
#LI-Remote#LI-AF1 Job Specification
Cprime
Information Technology and Services - San Jose, United States