Head of Operations for Amazon Marketing Agency CA
SellerPlex, United States

Hello, Operations executives.

My name is Mina Elias, Founder of Trivium Group, an award-winning Amazon advertising agency.

We help Amazon brands take on Amazon advertising, and win, by using immaculate systems, a sharp team, constant communication, and no AI.

Having been featured on many podcasts and presentations at international conferences, talking about the strategies he developed and applied to create a successful 7-figure business in a highly competitive niche, Mina has become a thought leader and a prominent figure in the Amazon PPC space. Trivium has grown to become one of the fastest-growing Amazon advertising agencies in the world today.

About the role:

We are looking for an experienced and motivated Head of operations with strong agency experience and experience going from a small team to over 100, and revenue over 10 mil a year.
Who is very organized, OCD almost and really strong operationally.

Someone who will be also responsible for our of our’s main goals, and that is to constantly audit the company processes and automate and improve all processes in the business.

We are looking for the right person to build a long-term relationship with, so you would need to show me what you have done and built in terms of systems and processes for their company.

This would be a Full-Time Remote position.

We are looking for someone that can work in the US time zones, preferably someone who can work 9-5 EST.

Responsibilities (but are not limited to):

* Directly oversee and grow the different business department (Sales, Marketing, Fulfillment/ops, Finance, Customer success, etc.)

* Identifying and monitoring operations performance with OKR/KPI tracking and establishing corrective measures as needed

* Making sure all clients are happy

* Reducing churn

* Ensuring leads are coming in amp; follow ups on deals

* Coordinating content production

* Ensuring audits are being done amp; follow ups on audits

* Managing team capacity amp;ensuring ORG chat is being filled correctly

* Identifying what Mina is working on and attempting to automate and delegate it and hire it out .

* Develop and implement SOPs and policies that promote positive company culture

* Ensuring effective recruiting, onboarding, professional development, performance management, and retention

Requirements

• Excellent English verbal and written communication
• 5+ years of Operations executive/ leadership positions.
• Experience managing Marketing Agency
• Experience going from a small team to over 100, and revenue over 10 mil a year
• Reduce likelihood of errors by optimizing and systemizing the processes
• Experience in working in eCommerce businesses required
• High level of accuracy, diligence, and integrity
• Outstanding organizational skills
• Leadership ability
• Decisiveness and strong problem-solving skills
• Experience working in a fast-paced, high-volume client service-led work environment.
• Experience in creating/developing effective agency operational systems, metrics, and processes through data.
• Experience in dealing with issues from the operational level to the executive strategy.
• Experience in dealing with client services: project management and client/vendor relationship.
• Must be data driven, using current info / data to improve systems/processes in the business for growth.

Benefits

• Work with an existing talented team
• Completely remote schedule
• Location independence
• Performance bonuses and a great opportunity for a professional growth
• You’ll be joining a high-level and fast-paced team, working with exciting projects

Job Rewards and Benefits