Network Systems Administrator - Hyopsys
PuzzleHR, United States
Job Description
Puzzle HR is a managed HR company recruiting on behalf of Hyopsys.
Now Hiring! Network Systems Administrator
Schedule: Day shift.
Location: Glenside 19038 PA.
Salary: $40.000 to $60.000
Startup on the rise! Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
Whats in it for you:
401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance.
What youll do:
- Handle service tickets and project tasks in a fast-paced environment.
- Proactively respond to escalated/assigned tickets.
- Visit local customer sites to complete projects, one day or multi day.
- Work with Director to consolidate efforts and get results.
- Take ownership of your assignments.
- Recognize when to escalate to the next level.
- Build relationships with customers.
- Identify potential for improvement in customer environments.
- Communicate potential improvement to Sales.
- Understand and follow SOPs and suggest or implement changes to SOPs when needed.
- Background in desktop, system and network admin required.
- Experience with CRM ticketing system(s) required.
Competencies
- Exceptional customer service skills.
- Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.
- Self-motivated and ability to multi-task.
- Able to set priorities and meet individual deadlines while accomplishing team objectives.
- Able to resolve customer issues appropriately and in a timely manner.
- Able to develop and maintain effective, positive internal/external working relationships.
- Tackling difficult and complex problems independently and as a team
- Ability to Follow SOP and assist in construction of Standard Operating Procedures
- Valid Driver's License
- Own Vehicle for Transportation to/from Client Sites
- Valid Car Insurance
- Must be willing to commute to Glenside PA (not remote)
- Must be willing to visit client sites.
- Must have ability to lift up-to 50lbs of technical equipment.
- Must have basic tools.
What youll need:
- Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)
- Experience working in a call center, NOC, or customer service-oriented position a major plus.
- At least 1-4 years’ Experience/Knowledge working in ANY of the following:
- Windows Server, 2012, 2016, 2019
- Active Directory, File/Print Services
- Desktop support amp; Troubleshooting (Win7, Win10, Apple)
- TCP/IP, DHCP, DNS
- DNS record management MX, SPF
- Web Servers (IIS, Apache) a major plus
- Network Fundamentals, Switching and Routing, Layer2/Layer3 switching.
- Network Design, Visio, and Documentation Skills
- OSI Model
- Virtualization (VMware, Hyper-V)
- Exchange, Office 365, Google G Suite a plus
- Email Security Systems (Filtering, Secure Messaging, DLP)
- Firewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPN
- VOIP, QoS a major plus
- SQL Administration amp; Performance Tuning a major plus
- Linux
- Apache, phpMyAdmin, hardening a major plus.
- Storage/SAN technology a major plus
- Vendor liaison support
- Infrastructure and Operations support to App Developers
Requirements
- Valid Driver's License
- Own Vehicle for Transportation to/from Client Sites
- Valid Car Insurance
- Must be willing to commute to Glenside PA (not remote)
- Must be willing to visit client sites.
- Must have ability to lift up-to 50lbs of technical equipment.
- Must have basic tools.
Who are We: Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2022 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.