SNYB Welcome Center Staff Associate
Greater Valley YMCA, United States

At the Y, you can feel more connected to your community, meet new people, expand your knowledge base, and experience one of the most rewarding jobs by helping support our mission of developing individuals, families, and communities, while having fun in a challenging and dynamic atmosphere.

The Greater Valley YMCA (GVYMCA or GVY) is a volunteer-led, nonprofit, community organization. The Y is committed to strengthening community by positively changing lives every day. At each of our branches, we concentrate our efforts in three areas: Healthy Living, Youth Development, and Social Responsibility. And we do so in a way that upholds the Y’s traditional family values of Respect, Responsibility, Caring, and Honesty.

For over 100 years, the Y has made tangible differences in the communities of Allentown, Bethlehem, Catasauqua, Easton, Forks, Nazareth, those comprising the Slate Belt region and the Lehigh Valley as a whole. Founded as individual YMCAs as early as 1897, the following branches of the Greater Valley Y merged together between 2010 and 2015: the Nazareth YMCA, the Suburban North Family YMCA, the Family YMCA of Easton, Phillipsburg amp; Vicinity and the Bethlehem YMCA. In 2014, the Forks YMCA Education Center was established. The Slate Belt branch was opened in 2015. In January 2017, the Allentown YMCA joined the Greater Valley YMCA.

Ask our employees and the one word they’d use to describe working at GVY is Fulfilling. Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus continuous opportunities for growth, have resulted in positive impacts for our communities. Don’t miss out on this rare opening with us!

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all GVY'ers that drive our success, and we're committed to building a culture where everyone has the opportunity to do meaningful work and be recognized for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone. You can read more about our commitment to diversity and mission here

As a Welcome Center Associate, you will help the GVYMCA by providing excellent customer service. Every day at the Y is different! Generally, Welcome Center Associates are answering member questions, give tours of our facility, answer phones, take messages, service our existing membership base, and put our best foot forward for potential members or members of the community visiting our facility.

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and programs
• Builds relationships with members; helps members connect with one another and the YMCA
• Manages and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
• Applies all YMCA policies dealing with member services
• Accurately execute all welcome center procedures
• Performs all sales including membership, program, and merchandise with accuracy into the Membership Operations system, completing a daily shift close-out report at the conclusion of the shift
• Participates in staff meetings
• May monitor the locker rooms as required.
• Performs other duties as assigned

• Membership Director

• Part-time non-exempt

• $11.00 - $13.00 / hour (depends on shift)

• GVYMCA Suburban North Branch: 880 Walnut Street, Catasauqua PA 18032

Requirements

• Certifications required within thirty (30) days of hire: CPR/AED, and First Aid
• Excellent interpersonal and critical thinking skills
• Ability to relate effectively to diverse groups of people from all social and economic segment

Job Rewards and Benefits