Circadia Health is a medical technology company that has developed the world's first FDA cleared contactless remote patient monitoring system. Powered by cutting-edge wireless sensing technology with advanced machine learning and signal processing algorithms, the system monitors vital signs and bio-signals from up to 8 feet without contact with the bed or patient. This allows clinicians to identify medical events such as congestive heart failure, COPD exacerbations, pneumonia, sepsis, UTIs, and falls several hours and days in advance. Circadia was founded in 2016 by Imperial College alumni and is venture backed by Silicon Valley VCs, including Village Global, the fund backed by Bill Gates, Jeff Bezos, and Mark Zuckerberg. Circadia is headquartered in London with offices in Karachi and Los Angeles.
At Circadia Health, our mission is to save lives through the early detection of symptoms. We believe our unique technology can significantly improve the well-being of the most vulnerable members of our society. We are expanding rapidly and are looking for like-minded people to join us on our journey.
We are in hyper-growth mode and plan to have our solution active for 100,000+ Skilled Nursing beds by 2024. We need a tenacious account manager to help us meet this goal and to develop successful partnerships with our customers for the long term. You should be adaptable, curious and eager to deliver great customer and company outcomes. Customer Success Managers are the face of the company and a vital part of our mission to save lives through early detection.
Responsibilities
- Serve as the lead point of contact for your assigned facilities and engage with staff at all levels, including nursing, providers, administration and C-level corporate group staff.
- Create Customer Champions who not only advocate for our solution in their facility but are also open to sharing their experiences with other customers or prospects.
- Manage installations and provide training for new and existing customers.
- Meet with customers monthly and as needed to discuss adoption, best practices and driving outcomes.
- Track and report on KPIs like monthly customer meetings, rehospitalization rates and ROI.
- Work collaboratively with your team and other departments in an effort to deliver an exceptional customer experience.
- Share your ideas and lessons learned to help us continue to grow and improve in all aspects.
Requirements
- Proven work experience in a Relationship Manager or Customer Success Manager type role.
- Experience with the Long Term Care Post Acute Care Industry (LTCPAC): SNF, Assisted Living and/or Home Health
- Demonstrable ability to communicate, present and influence at all levels of an organization, including executive and C-level.
- Experience with CRM software and/or Customer Success software (e.g. Salesforce, Gainsight, etc)
- Software as a service (SAAS) and/or Medical Device support experience desired.
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Strong verbal and written communication skills
- Understand what it means to be HIPAA compliant.
- Travel 30-40%, mostly local/day trips
- BA/BS degree
Benefits
- Training and development allowance
- Work from home setup allowance of up to $500
- Fully-expensed travel
- Paid Time Off (4 weeks per year)
- Health and Dental Coverage
- 401(k) retirement savings contribution
- Week off between Christmas and New Year
- Annual company retreat