Executive Director of Account Management - Healthcare Revenue Cycle (Remote)
Janus Health, United States
Job Description
At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.
Our employees are our greatest asset, and we are passionate about creating strong culture with deep purpose. We are entrepreneurial and focused, yet humble, empathetic, and inclusive. We value the individual and tackle problems as a team. The best idea wins, and teams celebrate together. We are remote-first, well-funded, and growing fast!
We are the Shapers of Culture
We pride ourselves on being true to ourselves and authentic. We stand on the following tenets:
- Ownership - everyone is a contributor and is empowered to drive improvement.
- Curiosity - playing and learning every day.
- Eagerness - demolishing barriers to building and innovating.
- Radical Transparency - openness in communication and decision making across the organization.
- Partnership over Profit - prioritizing long-term relationships.
- Humility - we strive to be team players, setting aside ego.
- Community - nurturing an environment where all employees and partners can thrive.
Our team is fun, innovative, and willing to roll-up our sleeves to help each other succeed in a fast-paced environment.
Role Overview
First and foremost, we're looking for someone who wants to take an early-stage company to greatness. As an Executive Director of Account Management, you will be responsible for the overall experience of our live customers, utilization of our products, and value/ROI realization. In addition, you are responsible for upsell, cross sell, and renewal opportunities.
Other responsibilities include:
- Leverage Janus' consultative selling approach
- Research and understand each customer’s environment and strategic initiatives to best align Janus' solutions.
- Serve as the lead point of contact for all customer account management matters.
- Own the overall patient experience and responsible CSAT and NPS scores and customer referral sources.
- Responsible for developing account management plan to maximize value for our customers and to maximize revenue for Janus through upsell / cross sell / and renewal opportunities with agreed upon quarterly and annual targets.
- Build and maintain strong, long-lasting customer relationships.
- Negotiate contracts and close agreements to maximize value for customers while meeting or exceeding upsell/cross sell/renewal targets.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Partner with Marketing and Product to relay customer feedback relative to our capabilities and messaging.
- Clearly communicate the progress of monthly/quarterly/annual account management initiatives to internal and external stakeholders.
- Forecast and track account metrics (e.g., quarterly sales results and annual forecasts)
- Collaborate with growth and product teams on planning and executing on the Product Advisory Group to seek feedback from current and potential customers.
- Responsible for managing customer utilization and value measurement/realization.
- Actively participate in relevant industry organizations and associations; co-presents on key industry topics with customers.
- Exhibit an excellent understanding of customer issues and how to apply the appropriate Janus products to convert identified issues into solution opportunities.
- Excellent organizational, verbal and written communication skills to be able to work with customers and comfortably present to C-level executives.
- Highly entrepreneurial with previous leadership experience in revenue cycle (i.e., consulting, product/technology, or industry)
- Inspire and energize project teams under your direction. Mentor and manage teams supporting the account management function.
- Respond to customer requests for immediate issues while also being able to take on the accountability of driving issue resolution to completion; serve as the point of escalation.
Requirements
- 10+ years of Healthcare Revenue Cycle work experience in a customer-facing, customer success, consulting, or account management role
- Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers
- Demonstrated success developing client strategy and driving results
- Comfort leading cross functional teams and creating and delivering executive level presentations
- Excellent communication and interpersonal skills. Proven experience building strong internal and external relationshi