Overview
Marsden West is a facility services provider of commercial janitorial, building maintenance and specialty property services with operations serving customers throughout the Southwest United States. Marsden West is one of the Marsden Holding, L.L.C. facility services companies; together the Marsden companies clean, maintain and secure nearly 300 million square feet of business and industrial environments every day. Marsden is a building services contractor known for its operational excellence and its ability to provide great services to small businesses and large multi-state or multi-regional companies alike. Marsden enjoys an unmatched reputation for maintaining property value and for helping business owners and property managers meet their objectives for their facilities. An industry-leading company of integrity, service dedication and innovation since it was founded in 1952, Marsden has succeeded by dedicating itself to providing customers with an ever-expanding array of cost-effective, superior-quality commercial property services.
Requirements
Core Responsibilities
Develops and maintains customer relationships through a scheduled program of calling and meeting with all property managers/clients within the assigned accounts.
Handles all customer correspondence related to changes in the building budgets and staff to include letters, email, fax, voicemail, telephone contact, etc.
Actively develops supervisory and management staff to prepare for corporate growth. Major responsibility in this area involves advancing associates along Marsden’s STEPS Career Path.
Conducts monthly operations staff / training meetings with all area managers in the assigned area.
Interviews and recommends supervisory and management staff for positions within the assigned area.
Responds to customer complaints by coordinating the activities of area managers and their staff.
Is able to operate a Microsoft Windows-based computer to prepare payroll documents, budgets, write letters, send email, etc.
Ensures that an account manual/data sheets of all important account-specific documents is available at all assigned accounts.
Assigns tasks to associates and inspects completed work for conformance to standards.
Performs other related duties assigned by management.
Secondary Responsibilities
Varies-as assigned by Director of Operations and Vice President of Operations.
Business Conduct
Financial Responsibilities
Prepares annual budgets for all assigned accounts to include labor, cleaning supplies, equipment, etc. using Microsoft Excel worksheets.
Confirms the accuracy of the bi-weekly payroll for all assigned accounts to include auditing of time and payroll reports.
Uses Microsoft Office-based cost management system to audit bi-weekly budgets for all assigned accounts to include labor, supplies, and equipment, and knows how to adjust budgets.
Supervisory Responsibility
Coordinates the activities of all Area managers and employees in the assigned area for covering open account manager positions, mentor neighboring buildings to include assisting Area Managers route each day etc.
Skills Required
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks c