Strategic Account Manager (West Coast)
HeadLight Technologies Inc., United States

We are looking for a dynamic Strategic Account Manager to represent us as our primary business leader supporting and expanding our largest and most important customer accounts in the West Coast. This strategic leader role requires dedicated development and execution of account strategy. This is the ideal account management role for someone who is passionate about creating meaningful relationships within complex accounts as well as having strong program and project management skills to deliver drive NPS on existing business and to uncover, hand off new opportunities for closure.

HeadLight delivers industry-leading construction oversight and inspection solutions unify your teams with trustworthy, real-time project data to deliver quality infrastructure. HeadLight solutions are used on transportation construction projects nationwide; customers include state departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Job Description:

The Strategic Account Manager will take a cross functional leadership role with a team that spans Operations, Sales, Marketing, Product, and Client Success to develop and execute growth strategies to maximize value delivery for our most important enterprise customers and public owners. The Strategic Account Manager will be managing multiple, complex projects for customer delivery and will be directly responsible for the retention and growth of strategic accounts. The role reports to the VP of Client Success.

What You Get To Do:

• Lead a cross functional team that spans across all departments at HeadLight and spearhead the effort to maximize value delivery for our most important customers
• Be the primary person of contact for your assigned strategic accounts in all business and strategy aspects for HeadLight internally and externally
• Work closely with the customer leadership team to determine success criteria, manage change, develop project plans, and manage implementation and delivery
• Partner with the account CSM (Customer Success Manager) and Technical Support teams to ensure HeadLight products are delivered on time, on scope and within budget
• Create detailed strategic account plans designed to attain pre-determined goals around retention and account expansion
• Discover new revenue and product opportunities through deep understanding of the client’s business, processes, and needs
• Meet or exceed revenue targets by creating effective plans that will expand the customer’s use of HeadLight technology
• Stay up to date with industry trends

Requirements

• 5+ Years of proven experience in enterprise account management and complex change management
• Experience working in the construction technology industry
• High level of adaptability to client and industry trends
• Experience with customer program management or managing the life cycle of a customer, from onboarding to delivery
• Strong skills with prospecting new leads, navigating complex organizations, and performing market research to uncover new business opportunities
• Proven track record of meeting or exceeding revenue and NPS goals
• Excellent communication/presentation skills and ability to build long term relationships based on sincere dedication to delivering client value
• Data driven approach to decision making
• Strong leadership skills
• A strong business acumen and ability to quickly and effectively uncover customer needs and solution gaps
• Experience working cross functionally toward a shared goal, regardless of reporting relationship
• This position requires up to 30% travel to visit key accounts

• Customer Obsession: We exist for our customers. We strive to partner with them, understand the impacts of the challenges they face, and earn their trust to solve them.
• Love Problems, Not Solutions: We don’t get so fixated on a solution that we lose sight of the problem. The best solution wins - no matter the source.
• Ownership: We honor and take ownership over commitments to each other. We are not self interested and refuse to say, that isn’t my job. We act on behalf of the entire company.
• Details Matter: Paying attention to the little things leads to the ability to accomplish big things. We focus on ensuring we get the small things right. We leave things better than we found them.
• Earn It Through Results: We achieve our goals by delivering results. We refuse to manage perceptions of results. We work to deliver them with quality in a timely fashion.
• The Why Matters: Know why before taking action or investing time. We give

Job Rewards and Benefits