Customer Success Coordinator
Screencastify, United States

More than 15 million people use Screencastify to record, edit and share all sorts of amazing videos. We like to think that we've democratized video creation by making it simpler and more affordable than ever before.

After great success with schools and districts, Screencastify is expanding into new verticals and seeking a Customer Success Coordinator to support our Tier 3 customers and help them maximize results with our product. As a Customer Success Coordinator, you will have the chance to learn about Customer Success and be developed along the Customer Success Manager career path trajectory. We’re looking for natural relationship builders and team players that are passionate about technology and efficiency.

1. You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now.
2. You get to have a massive impact. You’ll be joining a fantastic team and helping grow the Success function at Screencastify. You’ll have plenty of guidance and support from leadership as you execute.
3. You'll tackle our most interesting and impactful problems. You'll have the opportunity to create structure in ambiguous situations and own strategic, prescriptive processes so that all customers find success with Screencastify tools.

• Support our lower Tier but highly valued accounts in partnership with your CSC teammates via a shared inbox.
• Learn our product inside and out and help your accounts drive adoption and outcomes
• Collaborate with team members to manage a largely automated renewal and expansion process
• Surface opportunities to expand existing accounts when it’s right for the customer

• Have relevant customer-facing work experience and want to begin a career in the booming Customer Success space.
• Have a growth mindset and view setbacks as learning opportunities, not failures
• Have high emotional intelligence and empathy skills, and are a natural at building strong relationships.
• Are motivated by the success of your customers and team.
• Are enthusiastic about learning new technologies.
• Love the fast pace and excitement of startup life

Benefits

• Competitive compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and equitably.
• 401k plan. We want to invest in the present you and future you, which is why we offer a generous 401k match with our 401k plan.
• Minimum vacation policy. We recognize the importance of taking personal time off and require our employees to take at least 15 vacation days per year. You’re also encouraged to take additional paid time off, as needed.
• Flexible work policy. Gone are the days of being in an office from 9-5, Monday through Friday. We recognize there are better ways to measure productivity than counting the number of hours you’re in the office and that sometimes the office isn’t the best place to be productive.
• Parental leave. Generous paid time off for parents to bond with the newest addition to their family!
• Medical, dental, and vision insurance. We cover 100% of employee medical premiums and 50% of employee dental amp; vision premiums. Plus, all employees receive a free One Medical membership.
• Professional development. Each department has a professional development budget and employees are encouraged to take workshops, attend webinars, join associations, and anything else that could help grow their careers. Did we also mention employees get free access to Udemy for Business?
• Divvy bike membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us.

Job Rewards and Benefits