We are a dynamic IT support and computer repair company that has been growing in Austin since 1999. Our operations are expanding rapidly, and we are looking for a highly qualified individual to join our small team of satisfied employees.
Duties:
Provide in-shop client support for PCs and Macs
Troubleshoot and repair Hardware amp; Software issues on client systems both laptops and desktops
Perform preventative maintenance and repairs for internal workstations amp; notebooks as needed
Document, track, monitor and close open tickets to ensure a timely resolution using company procedures and best practices
Provide support for Remote and On-Site Technicians
New system assembly
Troubleshoot and repair hardware / software issues on PCs, Macs, and servers in-shop
Troubleshoot and repair network malfunctions, connections to printers, other peripherals remotely.
Troubleshoot and support Windows environment in-shop and remotely.
Troubleshoot and support Mac OS environment in-shop and remotely
Required Skills:
- Laptop and Desktop disassembly/reassembly abilities, both PC and Mac
- Knowledge in Windows, Mac OS, Office Suites, Anti-virus, etc.
- 6+ Months experience in Customer Support position.
- Positive attitude.
- Must be able to follow instruction.
- Excellent problem solver.
- Creative thinker.
- Highly organized and detail oriented.
- Excellent interpersonal skills.
- Effective communicator.
- Excellent at time management.
- Ability to work hand in hand with customers to insure positive and satisfactory resolutions to expected problems
Preferred Qualifications:
- Experience repairing/replacing components on Macs including iMacs and MacBooks
- Ability to diagnose, troubleshoot, problem solve, and document.
This position is a front-line, customer facing role, so solid communications skills and an ability to uncover unmet needs are critical for success. Focus will be in-shop/bench repairs and remote assistance. Must have strong customer service skills. This position will require extensive documentation of activities performed for customers.
Employees will have access to a 401K and health insurance.
Must have reliable transportation.
Local applications preferred.