Job Description
OUR STORYQuince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUESEVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.
WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
OUR TEAM AND SUCCESSQuince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATEThe ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgement decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.
Quince is seeking a high energy, customer first oriented Training Specialist to support our Customer Support New Hire On-Boarding, Training, and on-going development of our team. We are looking for a Learning and Development Coordinator that has a background in customer service and retention. The ideal candidate will be able to demonstrate a track record of continuous improvements in their previous roles through utilizing data, multiple adult learning modalities, and continuous team member development.
This role is an hourly position based in Texas, Tennessee, Arizona, Utah, or Florida. Successful completion of a 90-day probationary period is required.
Key Job Responsibilities:*Coordinate New Hire on-boarding documentation and readiness* Support New Hire Training through leading learning session utilizing a variety of modalities* Provide Slack channel support during New Hire and Nesting sessions* Quality audit all team members to identify knowledge gaps and development needsSchedule and deliver all on-going team education sessions* Support the Training and Quality Manager on the creation of Training Materials* Actively seek on-going skill development opportunities* Fully understand the Customer Support workflow and goalsAbility to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve* Balance and prioritize multiple tasks* Be a leader in demonstrating our Quince Values and Operating Principles, prioritizing the Customer First mentality
Basic Qualifications:*3+ years of experience in Training/Learning development* Experience delivering training/information to peers, hourly team members, and senior management, both individually and in groups*Proficiency in computer usage* Willingness to work different shifts as needed* Preferred ExperienceUnderstand contact center processes and flow* Evidence of ability to prioritize, manage, and complete projects with tight deadlinesExperience delivering messages related to performance* Ability to give and receive feedback effectivelyAbility to adapt to a fast-paced environments with changing cir
Job Specification