Dispatch /Driver Manager will be part of a growing team that is focused on driving the long-term growth of our business. You will work closely with fellow team members and interface directly with customers and drivers to ensure timely delivery according to contract requirements.
Job Responsibilities:
- Dispatch tractors and trailers to meet assigned route schedules.
- Coordinate equipment maintenance issues with maintenance personnel.
- Track routes.
- Coordinate with other dispatchers in assisting drivers.
- Effectively communicate instructions to drivers and dispatchers.
- Ensure DOT compliance is maintained throughout the course of the route.
SUPERVISORY RESPONSIBILITIES
- Ensure that the department is fully staffed and is working at capacity.
- Provide coverage for vacations, sick time, and LOA when necessary.
- Assess the performance of the staff and provides timely feedback both formally through the performance management system and informally through coaching and mentoring.
- Ensure that the team is properly trained and working efficiently.
- Confirm that the team processes the shipments as outlined in the SOP’s and corporate policies and procedures.
- Ensure that the team follows the Operational Data Quality Policy.
- Monitor the performance of the members of each center under your supervision to ensure compliance. to policies, procedures, service standards, and increased business growth.
- Develop succession planning and training to create a sustainable department.
- Motivate and support co-workers, integrates, and promote the Corporate Values into daily actions and interactions (Integrity, Innovation, Teamwork, Dedication, and Respect).
- Lead and communicates goals, team objectives and priorities.
- Develop and produce a highly motivated team.
- Responsible for team member selection, hiring, and training; reviews and retention of team members.
- Apply expertise to improve effectiveness and provide guidance to staff and associates.
- Encourage subordinates to strive for operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to maximize results; serves as a role model in innovative thinking and in focusing on quality within work.
- Formulate, monitor, and achieve objectives.
- Executes monthly targets and controls as defined by leadership.
- Manage costs within their location and looks for efficiencies and improvements.
- Manage assets in line with targets, forecasts, and strategy requirements.
- Identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
- Ensure compliance with internal and external controls and KPI’s
- Acquire and apply professional/technical knowledge, skills, experience, and judgment to accomplish results that contribute to the strategic business plans.
- Continuously looks for ways to improve operational processes, defines the structure, and increases productivity.
- Review and analyze daily, weekly, and monthly reports for accuracy, trends, and areas needing development.
- Support the sales team in calls where operational expertise is required.
- Educate yourself and others regarding product offerings consistently.
- Assist the Director of Operations with an operational budget.
- Analyze and report on performance of the business unit to ensure that budget performance measures are met/exceeded.
OTHER DUTIES
- Perform other duties as required.
Requirements
- Bachelor's Degree preferred
- Experience within the transportation industry
- Fluent using Microsoft Office products and database management
- A balance between verbal and analytical thinking skills
Benefits
- Medical, Dental, and Vision Benefits are provided by BlueCross BlueShield.
- Supplemental insurance such as Life, Critical Illness, Short-Term and Long-Term disability are optional coverages with BlueCross BlueShield
- Employer provides $25,000 coverage of Life and ADamp;D insurance.
- Up to 20 days of paid Vacation and PTO for your first year
- 401(k) matching plan for retirement, fully vested as of Day 1.