Bilingual Customer Experience Scheduling Specialist
better earth, United States
Job Description
Full Time | (Remote USA)
HIRING 1 CANDIDATE
The Bilingual Customer Experience Scheduling Specialist is an imperative part of the Better Earth team. The Customer Experience Specialist is an enthusiastic and charismatic individual dedicated to enhancing the customer and team experience. The Customer Experience Specialist will communicate professionally with all clients, Operations Managers, Field Operations teams and sales representatives; they are the public liaison between Better Earth corporate and clients.The ideal candidate is someone who is organized, has scheduling experience, and is ready to help all parts of Better Earth!
Responsibilities:
- Aligning customer experience strategies with marketing initiatives
- Identifying customer needs and taking proactive steps to maintain a positive experience
- Respond to customer and team queries in a professional and effective manner via phone and email
- Documenting and updating technical issues, as well as customer feedback
- Contact customers regarding scheduled appointments
- Manage scheduling for Install teams through CRM amp; Google Calendar
- Maintain clear communication with managers and technicians in the field
- Professionally answer phone inquiries for any scheduling related issues
- Resolve issues for Better Earth and help to promote savings and efficiency for the company
- Audit technician schedules, communicate changes effectively
- Optimize technician productivity through active schedule monitoring and coordination with local technician leadership
- Coordinate technician movement with local operation managers
Requirements
- MUST BE FLUENT IN SPANISH AND ENGLISH
- Previous scheduling experience
- Previous customer service experience
- Previous solar experience MUST
- Ability to meet deadlines as well as set and hold others to deadlines
- Organizational skills amp; able to prioritize with a sense of urgency
- Ability to communicate effectively both verbally and in writing
- Ability to work effectively with other departments and within own department
- Scheduling CRM knowledge a plus
Benefits
Job Type: Full-time
Shift Details
Wed-Sun 1:30-10pm PST
Compensation
- $20 - $22/hr
Full Benefits Package
- Health Insurance
- Dental
- Vision
- Life Insurance
- Paid Time Off
- 401K