Account Manager Lead - US, Los Angeles (Remote)
MAGIC, United States
Job Description
About Magic
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members--like magic.
- TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Magic's Business Profile
Why this role exists
We are looking for an Account Manager Lead who will own both expansion (cross-sell + up-sell) quota and gross retention target for our current customer base targeted at the Mid-Market level. You will identify opportunities to expand revenue from current customers through understanding long-term strategic business and people goals.
The impact you’ll make:
- Build and identify opportunity signals and drive additional revenue streams (up-sell, cross-sell, etc.). Make touchpoints with our customers to identify opportunities for growth within our platform
- Taking ownership and accountability of the accounts, and opportunity process, and working with the sales and services teams to success.
- Consult with customers on their internal processes and challenge leaders to drive change across their organization.
- Create strategies and account forecasts to successfully drive ongoing account growth.
In the first 30 days
- Possess a comprehensive understanding of Magic’s value propositions and connect that knowledge directly to key stakeholders.
- You will have experience working with high-value customers and have the knowledge and drive to win new business and grow existing customers with a focus on mid-market level.
- Partner with the Client Relations Team team to deliver key commercial and strategic account touch points throughout the customer subscription year across your entire book of business (approximately x customers)
- Partake in the kick-off call and oversee the initial implementation and onboarding process in collaboration with the Client Relations Team.
In the first 90 days
- Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell.
- Partner with the Client Relations team on the Customer Journey from the time a customer commits to work with us to the renewal
- Articulate and update customers on product offerings
- Develop a pipeline of opportunities in your assigned Book of Business
Requirements
- Must have 3 or 5+ years of mid-market account management (Depending on our OTE)
- Industry background: Saas, IT Services, or Fintech
- Pre-Series C startup experience
- Quota carrying AM Cross amp; Up-sell
- Max book size of 75-100
- Executive amp; C-Level persona client-facing
- Business degree holder
Your superpowers are
- You have strong customer-facing and presentation skills with the ability to establish credibility with executives
- Positive attitude, empathy, and high energy
- Superb written and verbal communication skills and the ability to convey complex technical messages in a clear and simple way
- Proven track record of achieving sales goals within an existing customer base at the small business or mid-market level
- Ability to manage a high number of accounts/opportunities while maintaining focus on goals
You should apply if
- You thrive on building customer loyalty and are passionate about promoting account growth
- You have experience working effectively with cross-functional teams and all levels of management (internally and externally)
- You have a focus on building strategic relationships with customers
- You have a passion for people and analytics
- You have the ability to ask great discovery questions that create commercial conversations that lead to new revenue.
- You have well-developed business acumen with creative sales and negotiation skills to handle complex scenarios at all levels.
- You have experience successfully operating within a business relaunch, a mature start-up, and the ability to work autonomously, supported but not reliant on the business in executing