Customer Success Manager - Enterprise
Vasion, United States
Job Description
Vasion, formerly PrinterLogic, is looking for a Customer Success Manager to join our growing enterprise team. At Vasion, we are committed to making digital transformation attainable for everyone by building an affordable, integrated SaaS solution that simplifies business processes. With offices located in St. George, Utah, and Lehi, Utah, and the ability to work remotely across the United States, Vasion offers a flexible work environment.
The Customer Success Manager (CSM) is responsible for revenue retention, and growth within existing enterprise customer accounts. It is expected that you’ll meet regularly with your customers to gain an understanding of their company objectives and strategic vision. You will work closely with the Product Management, Product Support, and Marketing teams to communicate your customer’s objectives internally and to collaboratively ensure your customers are receiving a world-class experience.
Your objective is to become a trusted advisor for your customers throughout their digital transformation. This role requires the ability to establish and maintain relationships and the skill set of conflict resolution. An individual with a consultant-like background is typically a great fit for this role.
Responsibilities:
- Manage a portfolio of enterprise customers and develop strong relationships with key stakeholders
- Understand customer’s business objectives and implement strategic plans for achieving their goals
- Collaborate with our Account Management team to identify opportunities for expansion
- Work closely with our product team to understand customer needs and provide feedback on product enhancements
- Develop and execute customer success plans that outline goals, metrics, and actions
- Conduct regular business reviews with customers to discuss progress, identify challenges, and plan for the future
- Serve as the voice of the customer within the company and advocate for their needs
Requirements
- 5-8 years of professional sales experience in Enterprise Software and/or 3-5 years of Customer Success experience
- Bachelor’s degree from a four-year college or university
- Travel required based on patch and geography needs
- Solid problem-solving and consultative skills
- Highly motivated, results/action-oriented, entrepreneurial attitude
- Strong presentation, communication, organization, time and project management skills
Benefits
- Medical/Dental/Vision plans with company contributions (HDHP, PPO)
- Generous flexible time off program
- Company HSA contribution
- 401k matching
- Life Insurance/Long Term Disability
- Market-based compensation based on experience, skill level, and personal abilities
- A rapidly growing tech company with a family-oriented work atmosphere
- Scaling organization allows for numerous career paths and opportunities
- Casual dress/Atmosphere
Our Core Values:
Vasion looks for people who will exemplify its four core values and are driven to become:
- Action Owners, with principles drawn from Extreme Ownership by Jocko Willink and Leif Babin
- Candor Seekers, illustrated in Radical Candor by Kim Scott
- People Builders, as detailed in Leadership and Self-deception by The Arbinger Institute
- Storytellers, guided by principles from Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller
About Vasion
Vasion, formerly PrinterLogic, builds upon the company’s enterprise print management technology and the ECM/document management expertise the company gained through its acquisition of MaxxVault to enable organizations to digitize content and automate business processes to drive compliance, scalability, and accountability. With Vasion’s SaaS platform, businesses can capture analog and digital content, automate workflows, and securely manage content wherever it is stored. The company has been included multiple times on the Inc. 5000 and Deloitte Fast 500 lists of fastest-growing companies in North America. For more information visit https://www.vasion.com.
Additional Information
Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.