At Simpay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include card processing, insurance, payroll, and sales-building tools. We are excited to expand our roster with people who have and strive for personal excellence, have integrity, have a fun and positive attitude and want to leave her/his mark as a team player on our award-winning team.
Simpay is seeking a Senior Merchant Awareness Specialist to join our Risk team. This role is responsible for managing appropriate investigative efforts to help detect known fraud and risk trends while educating our clients on best practices for card acceptance. Our ideal candidate has a merchant services background and experience working with Fiserv/First Data and Global.
Responsibilities
Provide analytical risk assessments on merchant portfolio decisions. Actively engage in client outreach providing education on card acceptance best practices. Develop and maintain relationships with key clients. Speak directly to clients to discuss risk restrictions and account decisions. Resolve and deescalate customer inquiries in Merchant Awareness department. Validate any unusual transactions via invoice request and other investigative strategies. Perform re-underwrites for accounts with increased financial exposure. Analyze a wide variety of business types across multiple credit card acceptance channels and risk variances. Monitor client deposits and ensure processing activity is following approved limits. Make real-time funding decisions documenting decision-making process via CRM ticket system. Timely placement of flagged accounts on reserve to mitigate losses. Assist in merchant recovery efforts to recoup losses experienced by the portfolio. Monitor suspicious merchant activity and mitigate fraudulent behavior. Provide analytical feedback for underwriting, customer support and sales departments.Requirements
3-5 years of experience working within a merchant awareness/risk investigator role. Merchant services background and Fiserv (First Data) experience required. Global background is strongly preferred. Expanded knowledge of rules and regulations for the Card Schemes. Escalation resource for the Merchant Awareness team. Previous experience assisting clients with chargebacks acting in a client-supporting role. Client communication expertise including handling escalated inquiries on due diligence investigations. Understanding of the workflow and onboarding process for new merchants. Hands-on experience reviewing and analyzing individual and company financial data and processing statements. Strong computer skills with Microsoft Office: Word, Excel and PowerPoint. Solid interpersonal and communication skills. Must be tactical and able to perform in a high-stress environment.Ideal Candidate also has:
Passionate about customer service, internal and external. Excellent organizational and time management skills. Work effectively across various processes to ensure effective handoff procedures, practices and measurements. Thrive in a fast-paced environment. This position must support our core valuesThis position requires the employee to be autonomous in managing his/her daily activities.Decisions that are outside the scope of work as addressed within the position description are to be elevated to the Department Head.Benefits
- Winning Culture (Top Workplaces 2022)
- No to low deductible healthcare plans
- Generous paid time off
- Charitable time off
- Casual dress office
- Frequent and fun company events
- 401k with 4% match
- A transparent and collaborative environment
Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.
