Sales Enablement Manager
MOO, United States

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA and Denver, CO.
We’re making new and exciting things and we could really do with your help.
MOO is seeking a cross-functional Sales Enablement Manager to support our Sales and Customer teams as part of our wider growth initiatives. This person will ensure sales reps and managers have the most effective assets and training to close new business and grow existing accounts.
This is a great opportunity for someone who deeply understands voice, tone, and what a customer needs to make purchasing decisions, and is able to prepare our sales teams accordingly.
Some days you will serve as a consultant to teams on how to achieve the best customer outcomes, some days you will be deep in spreadsheets and data, and some days you will be in the weeds Imagining it Better and Keeping it Simple - finding better ways to speak directly with our customers and advocating for them in our processes. We want someone who is adaptable, owns this area of the business, and actively seeks out places to add value to the team.
The successful candidate will report to the Senior Manager of Sales and Marketing within our Growth team, and work closely with the broader marketing and operations groups at MOO across the US and UK.Responsibilities

• Work with Sr. Sales and Marketing manager to build out our core Sales Playbook for new and returning teams. Manage our monthly sales messaging and prioritisation calendar.
• Own the creation of sales content and make it easy and accessible for the sales team. Standardise and build customer-facing content and corresponding processes for sales and service teams, including talk tracks, collateral, videos, case studies, and sales email templates.
• Serve as the point person for sales enablement for sales campaigns, promotions and product launches, supporting the strategy and creation of our assets.
• Act as proactive liaison between Marketing, Operations, and Service team
• Coordinate customer facing activities with the broader marketing, ops, and service teams to ensure consistent messaging and timing. Build into sales prioritization calendar/playbooks.
• Ensure the MOO brand voice and story is communicated properly through written and visual content in close partnership with Brand and Creative. In parallel, ensure the Brand and Creative teams understand the unique human to human voice needed by sales.
• Facilitate flow of data and critical information across sales, marketing, customer service, and ops. Provide other teams key insights from sales such as feedback on products, customer pain points, and new opportunities.
• Manage our Go To Market customer enablement for new products, working closely with sales, category, CRM and brand marketing teams on all new GTM strategies.
• Have visibility across our sales-facing tools and resources, ensuring you are an expert user of each tool for set-up - being actively involved in the implementation process; includes building and maintaining strong vendor relationships.
• Partner with Rev Ops, category management, and others to roll out training on tools, new products, etc. to drive sales team knowledge and adoption, including sales-facing materials and organising training sessions. Build knowledge/training into Go To Market rollouts and sales prioritisation calendar by month as appropriate.
• Monitor the performance of our sales enablement initiatives for ROI reporting. Make recommendations for improvements or changes where identified.
• Help execute and roll-out our internal sales methodology, ensuring sales teams adopt and adhere to it.
• Submit tickets and briefs to request customer and team-facing assets, including content for sales teams to use; working closely with Design Services, Brand and CRM and Creative teams.
• Use data to understand our customers’ needs, understanding feedback from quantitative trends in our sales, services, and narrative feedback from customer and team conversations.

About you

• The person we are searching for is a proactive problem-solver who sits at the intersection of Sales and Marketing. To be considered for the role, you’ll need to show:
• You are a great communicator and can balance the needs of both internal teams and customers. Comfortable presenting to internal stakeholders on-line and in person.
• You can effectively manage multiple stakeholders
• You can read between the lines, ask good questions, love simple solutions, and are an ex