National Account Manager
Thinc Forward, United States
Job Description
Locus Services is a national Field Service Management company looking to hire a motivated individual for a National Account Manager (NAM) position. This position is fully remote, but local to eastern Massachusetts.
The ideal candidate has relevant current experience in customer service, account management, sales operations, or project management in a Field Service Management industry, with strengths in client-facing communication, multi-tasking, and effective inter-departmental communication.
The NAM will serve as the primary point of contact for assigned existing client accounts as well as new incoming accounts from the sales team, and will be responsible for developing, maintaining, and improving client relationships. The NAM will have daily responsibilities including, but not limited to, prompt follow up on all client inquiries and service requests, project management of all client-requests for the duration of the request lifecycle, and effective and collaborative teamwork with other NAMs and interdepartmentally with the Dispatch team, Accounting and Sales.
A successful candidate will desire to work in a positive, respectful, and collaborative teamwork environment. The right candidate will bring skills as a negotiator, problem-solver, proactive communication, and multi-tasker.
The NAM will report to the Supervisor of National Accounts, and the department will work closely with Sales and the greater Operations team to ensure that the client is well-supported, and that the department is meeting sales targets and goals.
Hours:
Salary position with a schedule of 8:00 a.m. through 5:00 p.m. EST, Monday through Friday, with occasional work required past 5:00 pm depending on client location and needs.
Responsibilities:
- Act as the client-facing liaison for assigned accounts, or new accounts, for all incoming inquiries and requests, via email, phone, etc., ensuring that all accounts are well looked after and maintained.
- Answer/Track incoming requests and create relevant tickets and/or develop projects as needed, depending on request type. Communicate schedules, closeout notes and any real-time issues or concerns with the appropriate client contacts to ensure 100% work completion and satisfaction.
- Respond positively to customer’s service requests to understand their needs, and effectively open work orders with all appropriate details and requirements to ensure a successful handoff to Dispatch.
- Communicate clearly and efficiently with coworkers and collaborate with fellow NAMs(s) as needed to ensure full coverage of all client requests daily.
- Prioritize client satisfaction in conjunction with proper Sales margins, promote services, and ensure healthy relationships between the company and customers.
Requirements
- Bachelor’s degree or equivalent work experience.
- Previous customer service, account management or project management experience in a Field Service Management industry.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and the ability to effectively communicate with and collaborate across many experience levels and skill sets.
- Self-motivated to complete tasks in a timely manner.
- Ability to manage and execute multiple tasks at the same time, sometimes conflicting, with great attention to detail and occasionally under pressure.
- Exhibit a positive attitude when working with customers, technicians, and coworkers.
- Strong computer skills.
Benefits
- Competitive pay compensatory with experience
- Paid holidays
- Paid PTO
- 401(K)
- Health insurance
- Dental insurance
- Life insurance