Service Desk Analyst Jobs in Minneapolis, Latest Service Desk Analyst Jobs in Minneapolis

· Take initial telephone inquiries and troubleshoot hardware, software, or network problems.Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly.Document all customer interaction with high attention to detail in accordance with Crossfuze policy and customer requirements.Update all tickets according to Service Level Agreements (SLAs).Understand and follow Crossfuze’s Delivery Process following ITIL guidelines: incident management, problem management, change managem

- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems - Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly - Document all customer interaction with high attention to detail and accuracy - Update all tickets according to Service Level Agreements (SLA) - Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management - Recognizing and escalating more

- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems - Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly - Document all customer interaction with high attention to detail and accuracy - Update all tickets according to Service Level Agreements (SLA) - Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management - Recognizing and escalating more

- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems - Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly - Document all customer interaction with high attention to detail and accuracy - Update all tickets according to Service Level Agreements (SLA) - Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management - Recognizing and escalating more

- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems - Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly - Document all customer interaction with high attention to detail and accuracy - Update all tickets according to Service Level Agreements (SLA) - Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management - Recognizing and escalating more