As a professional with over 10+ years of experience in the project management field, I have applied my proven expertise in meeting and exceeding all objectives put before me.
I have demonstrated exceptional customer service and operation management skills, developing, improving, and implementing processes and procedures which have ensured consistent business growth.
In my role as Project Manager, I have excelled in building and maintaining strong business relationships, achieved excellent customer satisfaction levels, and ensured high client retention numbers. My expertise also includes budget management and identifying opportunities for cost-cutting, streamlining operations, and increasing productivity. Working with and alongside a staff that I have recruited, trained, and upskilled in their positions has highlighted my ability to enhance those around me in pursuit of business growth.
I appreciate environments and roles in which I can deliver results and drive company growth through my in-depth industry knowledge and ability to create and implement successful business initiatives. Please do not hesitate to connect with me should you need a dynamic business leader to help drive your business to greater heights and improved profitability.
In my current role, I lead and coordinate all development phases of various projects, establish control procedures, and collaborate with the interdisciplinary team to achieve project targets. My ability to analyze status reports, cost estimates, resource plans, and monitoring workflows ensures projects are completed within the timeline and budget.
I also developed project sprints, drive decision-making processes, and monitor team performance while providing multiple solutions to clients on project issues.
Some key achievements include:
Increased contract amounts by between 50%-80% by creating and implementing change orders processes in finalizing contract amounts.
Successfully introduced new means of estimating project costs, reduced turnaround time by up to 50%, and covered 95% of project cost estimates, ensuring maximum net profit for the company.
Collaborated with various departmental teams in trend and data analysis and resolving quality setbacks to improve customer service. I also liaised with terminal managers in developing employee stations and increased aviation services turnaround time by 25%.
Oversaw onboarding, training, and development of employees, and managed up to 10 supervisors in charge of larger departmental teams.
Some key achievements include:
Designed and implemented spreadsheets to monitor and better utilize employee hours, reduced overtime by 50%, and structured balanced distribution of work hours amongst staff.
Successfully acquired a $2M budget to fund LaGuardia Airport’s operations.