Senior Account Manager (Remote/Boston, MA)
Transifex, United States
Job Description
Transifex, internationally recognized by today’s tech leaders as a leading agile translation management solution, is looking for an energetic self-motivated Senior Account Manager (AM) that is eager to grow and contribute to a fast-growing business. By joining a dynamic team, AMs serve as the business owner for a portfolio of assigned customers and help clients realize strategic value from their investment in Transifex by driving renewals, establishing strategic relationships and building new business in the process.
This person will be a contributor to the success of Transifex's customers, including Atlassian, Quora, Eventbrite, Datadog, and Hubspot that rely on Transifex to achieve a truly multilingual, global presence.
While considering this position, take into account what we value here at Transifex. We come from diverse backgrounds and experiences, but we share one thing in common: We thrive by working together everyday. We are looking for candidates who reflect our values below which are vital for the culture and life at Transifex:
- Be a true teammate
- Consistently grow
- Advocate for the Customer
- Truly own it
- Be your whole self
Responsibilities
- Proactively manage, renew, and grow a portfolio of assigned customers
- Create strategic account plans for top opportunities
- Own the account-level relationship with clients, building strong relationships with key decision makers, influencers, and stakeholders
- Ability to navigate complex organizations and identify new key executives and business sponsors to build new relationships to further grow the account
- Identify upsell opportunities to build pipeline and close deals to achieve
- Proactively identify and resolve account success blockers that may arise
- Orchestrate discussions with senior leaders around their business needs
- Align with the Customer Success team to develop strategies focused on customer retention and expansion efforts, including participation in renewal activities and Customer Business Review
Requirements
- Bachelor’s degree required
- 3-5 years of SaaS Account Management experience with Mid-Market and Enterprise accounts
- Proven track record of consistent account book growth and quota achievement
- Extremely detailed and process driven, with
- Ability to develop and deliver executive presentations and webinars
- Strong interpersonal skills, particularly via phone and virtual meetings
- Ability to adapt and adjust priorities in a dynamic/fast paced environment
- Self-driven and not afraid to explore
- Experience in the Localization industry and/or selling to DevOps is plus
Benefits
The health of our company and the success of the SaaS product we offer is directly related to the work environment we create for ourselves. With this in mind, we strive to create a welcoming and positive place in which we work and thrive, creating an outstanding experience for our people. For our team members we offer:
- Health, Dental, Vision Insurance Options
- Life, ADamp;D Insurance, STD, LTD
- 401k plan
- Fully Remote amp; Flexible Work Environment
- Unlimited PTO amp; Holidays
- Paid Sabbatical Leave and other types of leave
- Learning Opportunities
- Top notch equipment of your choice
- Equipment allowance to set up your home office
- Monthly remote-work stipend
- Company Fun Events
- Employee Assistance Program (EAP)
- Calm Meditation App Subscription
- Yoga sessions
- Amazing culture and close-knit team
About the Company
Transifex helps companies - from startups to enterprises - connect with their users in their native language. With our SaaS-based Localization amp; Translation Management Platform, organizations and brands can easily translate digital content with ease, in a continuous manner. Customers across a variety of industries, rely on Transifex, including Hubspot, Waze, Eventbrite and Datadog among others.
Transifex is an Equal Employment Opportunity Employer and believes that diversity enhances the ability to deliver our first class software services. Our workplace is discrimination-free and committed to ensuring equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law.