Solution Consultant - US
Gorilla, United States
Job Description
We're at a turning point in history. Climate change is changing the world faster than ever before. Utilities will play a crucial role in the transformation of our society to fight climate change and become carbon-neutral, while at the same time making sure people and businesses can continue to use energy supply like they've been used to for so many years.
At Gorilla, we're determined to not stand by, but to make a real impact on the utility industry by providing data services that allow utilities to play the role they need to play in the quest for a net-zero society. By building something that solves a real problem, and by being the best at what we do.
Your role
As a Solution Consultant, you work together with our sales team and energy amp; utilities prospects on defining and understanding the solution requirements with regards to pricing, forecasting, billing, hedging, settlement, insight analysis and reporting. With your knowledge of US energy markets, you display expertise and are able to connect with customer business experts to work together on creating the perfect solution.
Starting with the lead generation phase, all the way throughout the handover to the implementation team, you participate actively in workshops with different stakeholders. You’re the driving force in workshops, and are able to demonstrate the various options and powerful features of Gorilla to fulfill the prospect’s needs. You are able to articulate requirements back to Gorilla’s delivery and product teams to build delivery plans and continually improve our product capability in the US region.
You analyze and understand a prospect’s sales process and their pricing processes. By gathering information, you are able to accurately write project proposals, create and give tailored demos and respond to RFPs. You pride yourself on a qualitative touchpoint with the prospect each and every time.
As a strong believer in co-creation and teamwork, you naturally do all of this in close collaboration with your colleagues and partners.
Your responsibilities
- Support the identification, pursuit and closure of new sales opportunities through the successful execution of Gorilla’s sales methodology.
- Leverage and effectively communicate Gorilla’s solutions within the energy amp; utility market to broaden Gorilla’s presence and create new opportunities.
- Conduct customer site surveys with prospective customers to meet and understand the users; identify their requirements and potential pain points.
- Participate in defining the prospect customer’s business requirements, needs and objectives.
- Create individual product demonstrations that exemplify how the Gorilla solution can best meet each prospect’s requirements.
- Create and deliver informed, high quality solution presentations in support of Corporate Marketing and Field Marketing events and programs.
- Support the Product Management activities in relation to providing customer-specific requirements to continuously evolve the Gorilla solution in the market.
- Communicate the business requirements to the project/implementation team after the completion of each sale to ensure a smooth transition from pre-sales to implementation stages, warranting a continuous degree of customer satisfaction.
- Build strong customer relationships by consistently setting realistic expectations early in each sales campaign and meeting or exceeding those expectations.
- Communicate and collaborate on opportunity plans and sales strategies with other members of the virtual account team, as well as Gorilla field and corporate management.
- Continuously benchmark and gather knowledge of competitors and partner solutions to assist in effectively positioning Gorilla solutions as the top pricing and forecasting solution in the market.
- Drive the business forward through developing an innovative and personalised approach to new and existing customers that builds the Gorilla brand and reputation within the region.
- Support implementation teams by acting as a subject matter expert in both the industry and the application.
Requirements
- US energy amp; utility market knowledge and experience, advantage if this experience is in a retail energy setting
- BA/BS degree or equivalent in experience
- Proven experience within the complex enterprise SaaS software market
- Knowledge of cloud and hosted application architecture
- An enthusiastic self-starter with proven problem solving skills
- Strong analytical skills and attention to detail
- Excellent oral and written communication skills
- Dynamic presentation skills and the ability to develop others
- Exposure to virtual account team selling environment is desirable
- General familiarity with consultative selling training methodolo