Junior Account Manager - Remote Boston, US
Transifex, United States
Job Description
Transifex, internationally recognized by today’s tech leaders as a leading agile translation management solution, is seeking to add Account Executives to our team as we continue to increase our market share and penetrate new accounts. This role will be remote and focused on an assigned geographic territory.
Transifex is looking for an energetic and self-motivated Junior Account Manager (AM) that is eager to grow and contribute to a fast-growing SaaS business. By joining a dynamic team, you will serve as the business owner for a portfolio of assigned customers and help clients realize strategic value from their investment in Transifex by driving a large volume of renewals and building new business in the process. Transifex, a Greek-born company, is internationally recognized by today’s tech leaders as a leading agile translation management solution.
While considering this position, take into account what we value here at Transifex. We come from diverse backgrounds and experiences, but we share one thing in common: We thrive by working together everyday. We are looking for candidates who reflect our values below which are vital for the culture and life at Transifex:
- Be a true teammate
- Consistently grow
- Advocate for the Customer
- Truly own it
- Be your whole self
RESPONSIBILITIES
- Proactively manage, renew, and grow a significant portfolio of assigned Transifex customers (sub $10K ARR customers).
- You will own the complete renewal lifecycle including all administrative taskssuch as obtaining Purchase Orders or executed Service Order Forms when required, forecasting, quoting, negotiations, and order creating and submission
- Own account-level relationship with clients, building strong relationships with key decision-makers and influencers
- Identify upsell opportunities to build pipeline while focusing on maintaining strong renewal rates
- Proactively identify and resolve account success blockers that may arise with collaboration with our Customer Success organization
- Orchestrate discussions with customers around their current and future business needs
- Create alignment with the Customer Success and Finance teams to develop strategies focused on customer retention and expansion efforts
Requirements
- Bachelor’s degree required
- 1 year of SaaS Account Management or Business Development experience with SMB and Mid-Market accounts
- Proven track record of consistent account book growth and quota achievement
- Extremely detailed and process driven with experience working across a subset of internal technology products (Salesforce, ChurnZero, etc)
- Ability to adapt and adjust priorities in a dynamic/fast paced environment
- Self-driven and not afraid to explore
- Excellent organization and time management skills
- Strong business acumen and ability to analyze data to address client situations
Benefits
The health of our company and the success of the SaaS product we offer is directly related to the work environment we create for ourselves. With this in mind, we strive to create a welcoming and positive place in which we work and thrive, creating an outstanding experience for our people. For our team members, we offer:
- Health, Dental, Vision Insurance Options
- Life, ADamp;D Insurance, STD, LTD
- Fully Remote amp; Flexible Work Environment
- Unlimited PTO amp; Holidays
- Paid Sabbatical Leave and other types of leave
- Learning Opportunities
- Top notch equipment of your choice
- Equipment allowance to set up your home office
- Monthly remote-work stipend
- Company Fun Events
- Employee Assistance Program (EAP)
- Calm Meditation App Subscription
- Yoga sessions
- Amazing culture and close-knit team
About Transifex
Built for fast-growing companies, Transifex's open, cloud-based platform helps push digital content across multiple languages and accelerates the delivery of content with a continuous localization workflow. Customers using Transifex can be assured that new content is always translated, and the latest translations are included with each release. This means faster time to market and a better experience for end users. Transifex has customers in nearly 50 countries representing about 40,000 projects and over 320,000 users, localizing content in 150+ languages.
Transifex believes that diversity enhances the ability to deliver our first class software services. Our workplace is discrimination-free and we are committed to ensuring equal employment opportunities. Our belief is that diversity of background, experience and perspectives promotes both a better environment for our employees and a better user/customer platform. These are