Learning Program Facilitator - Customer Partner Enablement
Concentra Analytics, United States
Job Description
Concentra Analytics is a fast-growth SaaS company with award-winning software platforms and services that enable businesses to capture, manage, and analyse data to improve their operations and execute strategies more effectively.
Our flagship product orgvue helps organizations to confidently adapt to whatever change in the business world is going on. Our organisational design and planning platform is a SaaS solution which gives businesses unrivalled clarity on what is really going on within their organisations and lets them use this knowledge to shape the workforce and the work they do to succeed. We do this by giving our clients data driven insight and showing the connections between the business strategy, the work being done and the people doing it, so they can make confident decisions on getting the right people doing the right things at the right time.
This is an exciting time to join orgvue. The business is experiencing double-digit growth year over year and is now investing heavily to continue driving that growth as we ascend to new heights in 2021.
About the role
The Learning Program Facilitator will work cross-functionally to build customer and channel partner capability in data-driven organsational design via our best-in-class methodology, practices, and technology. You will lead the creation and delivery of exceptional live (virtual and in-person) learning experiences that drive the ongoing advocacy and utilization of our platform across our customer and partner network.
This is a new fully remote position that reports into our Head of Customer and Partner Enablement.
Responsibilities
- Lead the creation and facilitation of interactive live sessions that encourage the application and transfer of learning in real world scenarios
- Facilitate engaging group discussions that reinforce key concepts and methods related to data-driven organizational design (D-DOD) and organizational planning and analytics (OPamp;A)
- Facilitate the transfer of learning through formalized evaluation measures, including the creation and administration of knowledge checks, skill assessments, and comprehensive proficiency tests/exams
- Ensure ongoing program engagement and success by providing meaningful and timely communication and performance feedback to learning program participants
- Manage the coordination and completion of learning courses and events, including scheduling, coordinating, and tracking live training sessions
- Administer learning coursework and experiences through our learning management system and dedicated training environment
- Build and maintain effective customer relationships (both internal and external) by consistently demonstrating and delivering exceptional subject matter expertise, innovative educational content, and high-quality program facilitation and support
Requirements
- 5+ years of experience designing, developing, and delivering interactive learning sessions.
- 3-5 years of experience working in Human Resources and/or in the areas of organizational design, organizational development, and/or workforce planning preferred
- Prior experience building and maintaining effective relationships and partnerships (both internal and external) to drive business performance
- Prior experience demonstrating and delivering exceptional subject matter expertise, innovative enablement content, and high-quality program facilitation and support
- Prior experience managing multiple concurrent projects and driving projects to successful completion with minimal guidance
- Proficiency in working with a variety of software applications and platforms, including Zoom, Microsoft Office, Adobe Creative Cloud, and Docebo
- Bachelor’s degree in Business, Management, Communication, Leadership, Human Resource Management, or related field required
- Flexibility to travel up to 25% of the time, across regions
Benefits
- 5% matched 401k
- 25 days paid vacation
- Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
- Annual discretionary bonus