Director - Revenue Operations - orgvue
Concentra Analytics, United States
Job Description
Concentra Analytics is a fast-growth SaaS company with award-winning software platforms and services that enable businesses to capture, manage, and analyze data to improve their operations and execute strategies more effectively.
Our product, orgvue, helps organizations to confidently adapt to whatever change in the business world is going on. Our organizational design and planning platform is a SaaS solution that gives businesses unrivaled clarity on what is really going on within their organizations and lets them use this knowledge to shape the workforce and the work they do to succeed. We do this by giving our clients data-driven insight and showing the connections between the business strategy, the work being done and the people doing it, so they can make confident decisions on getting the right people doing the right things at the right time.
This is an exciting time to join orgvue. The business is experiencing double-digit growth year over year and is now investing heavily in the Marketing and Sales function to continue driving that growth as we ascend to new heights in 2021.
The role
Orgvue is seeking a highly motivated Director of Revenue Operations to drive cross-functional collaboration in order to close gaps in our client experience and maximize revenue for the business. This role is focused on strategy, tools, and insights that drive the organization forward while providing the best possible experience to our current and future client base.
Reporting directly to the VP, Revenue Enablement and Operations, this is a new and highly dynamic, cross-functional role that demands analytical aptitude as well as intellectual curiosity to connect with business stakeholders and contextualize overlapping business challenges and then execute against them.
The ideal candidate must be a team player, flexible to help wherever there is a demand and possess a willingness to roll up one’s sleeves and solve problems.
Resposibilities:
- Lead, influence, and champion best processes and behaviors to reinforce accountability for smooth end-to-end process execution in all revenue generating areas.
- Oversee an existing team of Operations professionals. Establish a Revenue Operations structure and environment that will deliver exceptional and consistent service levels to the organization to grow revenue.
- Design workflows and oversee implementation of systems and tools taking into account the full sales and marketing funnel, as well as, the client journey.
- Collaborate with stakeholders across Sales, Marketing, Client Success, Partnerships, and Finance teams to drive innovation and actionable recommendations in all aspects of optimizing revenue performance.
- Critically evaluate our current processes and tools, overhauling these to drive efficiencies and improve team performance.
- Develops, implements, and manages revenue compensation plans and special incentives that drive intended sales behavior. Own models for productivity and team planning, surfacing recommendations to leadership.
- Drive documentation of processes, operational updates, and best practices to help build increased productivity and adoption of internal systems.
- Drive excellence in the use of applications and processes centered around Salesforce.com, and ensuring quality in the opportunity management process.
- Manages amp; Supports the global booking, forecast, and pipeline management process in conjunction with the Finance organization to support sales, client success, and partnerships.
- Ensures that deals are evaluated correctly to manage risk, ensure appropriate approvals are obtained, facilitate alignment with finance and legal departments.
Requirements
- 7+ years of experience in Revenue Operations, Business Operations, and/or Sales Operations, with a proven history of driving multiple complex projects at the same time to on-time completion in a fast-moving environment.
- Bachelor degree is required.
- 5+ years SFDC Administration Experience (SF certification preferred) amp; Gainsight
- Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables.
- Strong interpersonal and team-building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries.
- Demonstrated ability to define, refine, and implement processes, procedures, and policies.
- Advanced Microsoft Excel/Google Sheets/Tableau abilities (e.g., data analysis and visualization)
- Clear, concise communication skills.
- Empathy for internal stakeholders' pain points and needs, and an ability to translate those needs into concrete requirements.
Benefits
- 5% matched 401k</