IT Manager
Swift HR Solutions, United States

IT Manager

Location: Kent, WA

Reports to: CFO

The IT Manager will be the principal point of contact for all IT-related duties and oversees the IT Team of 3 - 4 in their individual roles and functions.

Responsibilities:

• Manage and maintain servers including both on-prem and cloud servers, including databases.
• Hosting accounts for various websites, including AWS and Azure.
• Administer Microsoft 365 and implement security policies and procedures.
• SharePoint file repositories, and Teams structures and access control.
• Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs
• Creating rational strategies for upgrading the company’s network software whenever a new update is available
• Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem
• Staying up to date with new network technology and reporting this information to the executive team each quarter
• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network

Technologies we use:

• WordPress
• Shopify
• Database Management
• PHP, MySQL
• File Management
• Microsoft 365
• Monday.com
• SharePoint
• 5-7 years’ experience working in a senior IT role, with 1-2 years managing a team.
• Experience with Windows Operating System
• MAC Operating System
• iPhone support
• Be able to manage numerous ongoing projects at once while maintaining deadlines and expectations.
• Expert knowledge of IT best practices, policies, and regulations
• In-depth understanding of programming, computer science, and digital security
• A clear understanding of client/server technology and network architecture
• Vetting and choosing software that is used in the company.
• Maintaining the recurring charges and monitoring the cost associated with the software and hardware the company uses.
• Good communication, including writing, speaking, and active listening
• Strong problem-solving, critical thinking, and decision-making skills
• Advanced leadership and conflict management skills
• Customer service and interpersonal skills
• Excellent attention to detail
• Great project management skills, including organization, planning, time management and prioritization

Expectations:

As our IT Manager, you are expected to model our core values of integrity, kindness, curiosity, and world-class standards in everything they do.

Requirements

Qualifications and Experience:

• Degree in IT or related field

• 5-7 years’ experience working in an senior IT role, with 1-2 years managing a team.
• Experience with Windows Operating System
• MAC Operating System
• iPhone support
• Be able to manage numerous ongoing projects at once while maintaining deadlines and expectations.
• Expert knowledge of IT best practices, policies, and regulations
• In-depth understanding of programming, computer science, and digital security
• A clear understanding of client/server technology and network architecture
• Vetting and choosing software that is used in the company.
• Maintaining the recurring charges and monitoring the cost associated with the software and hardware the company uses.
• Good communication, including writing, speaking, and active listening
• Strong problem-solving, critical thinking, and decision-making skills
• Advanced leadership and conflict management skills
• Customer service and interpersonal skills
• Excellent attention to detail
• Great project management skills, including organization, planning, time management and prioritization

The IT Manager typically works Monday through Friday 8:00 am to 5:00pm.

The IT Manager position is considered exempt from overtime. This position does require some evening and weekend work.

Job Rewards and Benefits